Revised September 2018
Originally approved January 2012
The problem of boarding emergency department (ED) patients is multifactorial with causes that span the entire health care delivery system. Boarding is a major patient safety issue. To optimize patient care, it is critical to reduce the boarding of pediatric patients awaiting inpatient bed placement as well as the overall length of stay of patients treated and discharged. Eliminating or reducing boarding of admitted patients has multiple benefits including:
- Improved patient outcomes
- Improved patient and family experience of care
- Reduced treatment of ED patients in non-patient care areas such as ED hallways
- Reduced number of patients leaving prior to evaluation or completion of medical treatment
- Increased operational efficiency in the ED
- Improved ED capacity to manage surges in demand
- Enhanced job satisfaction for ED providers and staff
- Shorter hospital length-of-stay
- Lower costs for an episode of care
Approaches used to achieve these goals include:
- Creating departmental metric goals for the components of ED length of stay;
- Constructing an action plan to move the metrics from baseline to target;
- Identifying and addressing frequent obstacles to efficient care delivery both inside and outside of the ED; and
- Changing inefficient processes both within the ED and in inpatient capacity management.
Most EDs are running at or above perceived maximum capacity on a daily basis. Although ED personnel are well trained to respond to unexpected major disasters, many EDs simply do not have the resources to surge beyond their already overtaxed environment. Operations must be structured to maximize efficiency and mitigate prolonged ED stays.
Although there is no universally accepted gauge for process improvement success, the decline of the left without being seen (LWBS) rate has shown to be a positive indicator. As most pediatric emergencies present to general EDs, specific tools that shorten pediatric length of stay within the greater milieu should be utilized. The American College of Emergency Physicians supports the definition and monitoring of the following metrics for pediatric patients for the purpose of creating and gauging operations for improvement:
- Door to bed
- Door to first provider
- ED arrival to ED departure for patients treated and discharged
- ED arrival to ED departure for patients treated and admitted
- Admit decision to ED departure for admitted patients
The American College of Emergency Physicians supports previously identified processes as safe and efficient methods to achieve a reduction in overall patient length of stay:
- Advanced triage protocols should be implemented with other proven strategies such as a provider in triage, utilization of medical scribing and/or dictation services within the Electronic Medical Record and nursing driven order sets.
- Immediate bedding.
- Quick registration.
- Bedside registration for secondary demographic information.
- Electronic patient tracking systems.
- Triaging pediatric patients with attention to physiologic identifiers of severity of illness, including history of poor color, decreased activity, underlying disease or chronic illness, and prematurity with complications, and upgrading triage category appropriately.
- Utilizing pulse oximetry in triage to identify hypoxia at triage in children with respiratory symptoms.
- “Fast track” of appropriate pediatric patients, which reduces length of stay without impact on outcome.
- Team approach to family-centered care.
- Activating a specific pediatric team within general EDs during peak hours.
Recognizing that a major contributor to boarding admitted pediatric patients in the ED is the delay in transfer of care and placement to inpatient units after the decision to admit, hospital and inpatient processes must be improved to speed transfer of admitted patients out of the ED. A number of high-impact solutions have been developed to achieve these goals.1
- Active bed management--A hospital bed director manages all inpatient beds to coordinate and match ED admissions.
- Coordination of elective surgeries--Elective surgery times should be matched to available inpatient beds by smoothing schedule to include all days of the week and distributing intensive procedures throughout the week.
- Early inpatient discharges--Effort to shift discharges earlier in the day with practices such as discharge lounges, dedicated discharge teams, and policy shifts to increase availability of inpatient beds.
- Instituting a hospital-wide2 full capacity protocol to facilitate the admission of pediatric patients from the ED including Inpatient hallway boarding; Prompt transfer of admitted patients out of the ED even if to an inpatient hallway markedly reduces time from decision to admit to leaving the ED and is preferred by patients and families.
- Given boarding patients typically have their care handed off more often, utilizing a standardized handoff (such as IPASS) should be done to ensure a safe and quality driven transfer of care.
- ACEP Task Force Report on Boarding; Emergency Department Crowding: High-Impact Solutions. April 2008.