Revised October 2020
Originally approved June 2014
The American College of Emergency Physicians (ACEP) supports the use of patient navigators in the emergency department (ED). If EDs choose to use patient navigators, there are a number of ways in which patient navigators can contribute to patient comfort, satisfaction, education and safety, including the following:
ACEP recognizes that there are a variety of training programs, commensurate with responsibilities, to prepare individuals for patient navigator services in the ED. At a minimum, patient navigators in the ED should receive training in customer service and be able to effectively communicate the ED mission and flow process, in addition to training for specific job functions.