Phase II Schedule

8:30 - 8:45 AM

Opening/Welcome
Erin Muckey, MD, MBA and Tina Wu, MD, MBA

8:45 - 9:30 AM

Burnout and Resiliency
Thom A. Mayer, MD, FACEP

9:30 - 10:15 AM

Teams and Teamwork: Lessons for the ED from the NFL
Thom A. Mayer, MD, FACEP

10:15 - 10:30 AM

BREAK

10:30 - 11:15 AM

Relationship Centered Communication: The Science of Patient Experience
Yves Doroseau, MD

11:15 AM - 12:00 PM

Successful Management of an Emergency Department Observation Unit
Anthony Rosania, MD

12:00 - 1:00 PM

LUNCH

1:00 - 1:45 PM

Do You Want to be Fully Staffed? What Physicians Can Do for Nurse Recruitment and Retention
Jay Kaplan, MD, FACEP

1:45 - 2:15 PM

I'm an ED Director Now ... What's Next? Alternative Careers in ED
Panel - Yves Doroseau, MD; Thom A. Mayer, MD, FACEP; Tina Wu, MD, MBA

2:15 - 2:30 PM

BREAK

2:30 - 3:30 PM

Workshop 1: Order Set Design and Utilization
Anthony Rosania, MD

Workshop 2: Innovative Solutions to the ED Nursing Crisis
Thom A. Mayer, MD, FACEP

Workshop 3: Clinical Quality & Service Excellence
Jay Kaplan, MD, FACEP

3:30 - 3:45 PM

BREAK

3:45 - 4:30 PM

Workshop 1: Order Set Design and Utilization
Anthony Rosania, MD

Workshop 2: Innovative Solutions to the ED Nursing Crisis
Thom A. Mayer, MD, FACEP

Workshop 3: Clinical Quality & Service Excellence
Jay Kaplan, MD, FACEP

8:30 - 9:15 AM

Culture and Leadership Development
Tracy Sanson, MD, FACEP

9:15 - 9:45 AM

Strategies for Managing the Behavioral Health Crisis

9:45 - 10:15 AM

Patient Safety - Practical Strategies
Tracy G. Sanson, MD, FACEP

10:15 - 10:30 AM

BREAK

10:30 - 11:15 AM

Facility Reimbursement
Michael A. Granovsky, MD, CPC, FACEP

11:15 AM - 12:00 PM

Medical Errors
Tracy G. Sanson, MD, FACEP

12:00 - 1:00 PM

LUNCH

1:00 - 1:45 PM

Pediatric Readiness in Every Emergency Department
Jennifer Anders, MD

1:45 - 2:00 PM

BREAK

2:00 - 3:00 PM

Workshop 1: Pediatric Readiness - Assessing Your Own Department and Toolkit for Improvement
Jennifer Anders, MD

Workshop 2: Strategies to Succeed With the 2023 Documentation Guideline Changes
Michael A. Granovsky, MD, CPC, FACEP

Workshop 3: The Low Hanging Fruit: Low Cost/No Cost Operational Improvements
Tina Wu, MD, MBA and Erin Muckey, MD, FACEP

3:00 - 3:15 PM

BREAK

3:15 - 4:15 PM

Workshop 1: Pediatric Readiness - Assessing Your Own Department and Toolkit for Improvement
Jennifer Anders, MD

Workshop 2: Strategies to Succeed With the 2023 Documentation Guideline Changes
Michael A. Granovsky, MD, CPC, FACEP

Workshop 3: The Low Hanging Fruit: Low Cost/No Cost Operational Improvements
Tina Wu, MD, MBA and Erin Muckey, MD, FACEP

8:30 - 9:15 AM

Bounce Backs
Peter Steel, MD

9:15 - 9:45 AM

Decision Support Tools to Improve Pediatric Care in General Emergency Departments
Jennifer Anders, MD

9:45 - 10:15 AM

Transitions of Care / Post-ED Care
Peter Steel, MD

10:15 - 10:30 AM

BREAK

10:30 - 11:15 AM

EQ for the ED: Communication and Change Management
Erin Muckey, MD, MBA

11:15 AM - 12:00 PM

APPs in the ED
Frederick Wu, MHS, PA-C

12:00 - 1:00 PM

LUNCH

1:00 - 1:45 PM

RME
Daniel Resnick-Ault, MD and Heather L. Jackson, RN

1:45 - 2:30 PM

Boarding Issues and Innovative Solutions
Panel  - Erin Muckey, MD, MBA; Tina Wu, MD, MBA; Jennifer Anders, MD; Peter Steel, MD; Frederick Wu, MHS, PA-C

2:30 - 2:45 PM

BREAK

2:45 - 3:30 PM

Workshop 1: Project Management: Pearls and Pitfalls
Peter Steel, MD

Workshop 2: Patient Flow
Kelly Resnick-Ault, MD and Heather L. Jackson, RN

3:30 - 3:45 PM

BREAK

3:45 - 4:30 PM

Workshop 1: Project Management: Pearls and Pitfalls
Peter Steel, MD

Workshop 2: Patient Flow
Kelly Resnick-Ault, MD and Heather L. Jackson, RN

8:00 - 9:30 AM

Managing Real Complaints - A Practical Approach
Robert W. Strauss, Jr., MD, FACEP

9:30 - 10:30 AM

Managing Real Compliments - Recognize and Encourage Best Practice Behaviors
Robert W. Strauss, Jr., MD, FACEP

10:30 - 10:45 AM

BREAK

10:45 - 11:45 AM

Hiring Best Practices
Tina Wu, MD, MBA

11:45 AM - 12:00 PM

Closing Remarks
Erin Muckey, MD, MBA and Tina Wu, MD, MBA