Phase I Schedule

8:00 - 8:30 am

TF Keynote
Jessica Mason, MD

8:45 - 9:00 am

Introduction
Robert W. Strauss, Jr., MD, FACEP

9:00 - 10:30 am

The Role of the ED Medical Director: Developing Leadership and Communication Skills
Thom A. Mayer, MD, FACEP

10:30 - 10:45 am

Break

10:45 am - 12:00 pm

Advanced Conflict Management
Robert W. Strauss, Jr., MD, FACEP

12:00 - 1:30 pm

Lunch (On Your Own)

1:30 - 2:45 pm

Problem Clinicians, Providing Clinician Feedback - Problem Providers - Performance Conversations
Tracy Sanson, MD, FACEP

2:45 - 3:00 pm

Break

3:00 - 4:00 pm

Customer Relations and Patient Satisfaction
Thom A. Mayer, MD, FACEP

4:00 - 4:45 pm

Rewarding the Champions, Corralling the Stragglers: Improving Performance Through Mutual Accountability
Thom A. Mayer, MD, FACEP

4:45 - 5:30 pm

Working with Generations of Clinicians
Tracy Sanson, MD, FACEP

8:00 - 8:10 am

ACEP President Opening Remarks
Alison J. Haddock, MD

8:10 - 8:30 am

Reimbursement & Coding Keynote
Michael A. Granovsky, MD, CPC, FACEP

8:45 - 10:15 am

Risk /Claims Management in Practice
Kevin Klauer, DO, EJD

10:15 - 11:00 am

Break (Visit the Exhibits)

11:00 pm - 12:00 pm

Difficult Clinicians - Addressing Conflict, Impairment, and Burnout and Creating Resilience and Engagement
Frank Lee, MD, FACEP

12:00  - 1:30 pm

Lunch (On Your Own)

1:30 - 2:45 pm

Staffing and Scheduling Methodologies I
Jody Crane, MD, MBA, FACEP

2:45 - 3:30 pm

Break (Visit the Exhibits)

3:30 - 4:30 pm

Staffing and Scheduling Methodologies II
Jody Crane, MD, MBA, FACEP

4:30 - 5:30 pm

Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence
Jaime H. Hope, MD, FACEP

8:00 - 8:30 am

EDDA Keynote
Allison Haddock, MD; Sandra Schneider, MD

8:45 - 10:15 am

Driving Hospital Quality
Jay A Kaplan, MD

10:15 - 11:00 am

Break (Visit the Exhibits)

11:00 am - 12:00 pm

Conducting Effective Meetings
Robert W. Strauss, Jr., MD, FACEP

12:00 - 1:30 pm

Lunch (On Your Own)

1:30 - 2:45 pm

Recruit/Orient
Tina Wu, MD, MBA

2:45 - 3:30 pm

Break (Visit the Exhibits)

3:30 - 4:30 pm

Complaint/Compliment Management
Robert W. Strauss, Jr., MD, FACEP

4:30 - 5:30 pm

Malpractice Litigation Stress: Doctor Beware
Keri Gardner, MD

8:00 - 8:30 am

PEM Keynote

8:45 - 10:15 am

Provider/Facility Contracts
Keri Gardner, MD

10:15 - 11:00 am

Break (Visit the Exhibits)

11:00 am - 12:00 pm

Operations and Flow - Front End
Karen Murrell, MD, MBA

12:00 - 1:30 pm

Lunch (On Your Own)

1:30 - 3:00 pm

Operations and Flow - Back End
Karen Murrell, MD, MBA

3:00 - 3:15 pm

Break

3:15 - 4:15 pm

Negotiation Skills
Robert W. Strauss, Jr., MD, FACEP

4:15 - 5:45 pm

Diversity, Inclusion, and Implicit Bias
Stanley C. Thompson, MD

8:00 - 9:15 AM

Billing and Coding
Michael A. Granovsky, MD, CPC, FACEP

9:15 - 9:30 am

Break

9:30 - 10:45 am

Reimbursement Issues
Michael A. Granovsky, MD, CPC, FACEP

10:45 am

Adjourn