Phase I Schedule

8:00 - 8:15 AM

Introduction
Robert W. Strauss, Jr., MD, FACEP

8:15 - 9:00 AM

State of Health Care and ACEP
Susan E. Sedory, MA, CAE, FACEP; Aisha Terry, MD, MPH, FACEP

9:00 - 10:15 AM

The Role of the ED Medical Director
Thom A. Mayer, MD, FACEP

10:15 - 10:35 AM

Break (Visit the Breaks)

10:35 - 11:25 AM

Advanced Conflict Management
Robert W. Strauss, Jr., MD, FACEP

11:25 AM - 12:30 PM

Rewarding the Champions, Corralling the Stragglers: Improving Performance Through Mutual Accountability
Thom A. Mayer, MD, FACEP

12:30 - 1:45 PM

Lunch (On Your Own)

1:45 - 3:00 PM

Customer Relations and Patient Satisfaction
Thom A. Mayer, MD, FACEP

3:00 - 3:20 PM

Break (Visit the Exhibits)

3:20 - 4:20 PM

Containing Cost While Providing Prudent Care
Jay A. Kaplan, MD, FACEP

4:20 - 5:20 PM

Driving Hospital Quality
Jay A. Kaplan, MD, FACEP

8:00 - 9:00 AM

New Physician Recruiting and Orientation
Tina Wu, MD, FACEP

9:00 - 10:00 AM

Bringing Up Young Leaders
Angela Gardner, MD

10:00 - 10:20 AM

Break (Visit the Exhibits)

10:20 - 11:00 AM

Working with Generations of Clinicians
Tracy G. Sanson, MD, FACEP

11:00 AM - Noon

Difficult Clinicians: Addressing Conflict, Impairment, and Burnout and Creating Resilience and Engagement
Frank Lee, MD, FACEP

Noon - 1:15 PM

Lunch (On Your Own)

1:15 - 2:15 PM

Staffing and Scheduling Methodologies I
Jody Crane, MD, MBA, FACEP

2:15 - 3:15 PM

Staffing and Scheduling Methodologies II
Jody Crane, MD, MBA, FACEP

3:15 - 3:35 PM

Break (Visit the Exhibits)

3:35 - 4:20 PM

Providing Clinician Feedback: Performance Conversations
Tracy G. Sanson, MD, FACEP

4:20 - 5:10 PM

Problem Providers
Tracy G. Sanson, MD, FACEP

8:00 - 9:00 AM

Conducting Impactful Meetings
Robert W. Strauss, Jr., MD, FACEP

9:00 - 9:50 AM

Risk/Claims Management in Practice
Kevin Klauer, DO, EJD

9:50 - 10:10 AM

Break (Visit the Exhibits)

10:10 - 11:00 AM

Risk/Claims Management in Practice (Continued)
Kevin Klauer, DO, EJD

11:00 AM - 12:10 PM

Negotiating Skills
Robert W. Strauss, Jr., MD, FACEP

12:10 - 1:30 PM

Lunch (On Your Own)

1:30 - 2:45 PM

Preventing Errors in Emergency Medicine
Kirk Jenson, MD, MBA, FACEP

2:45 - 3:00 PM

Break

3:00 - 4:00 PM

Rescuing Victims
Jaime Hope, MD

4:00 - 5:10 PM

Keeping Your Contract: Preventing and Dealing with Problems Panel
Robert W. Strauss, Jr., MD, FACEP; Kirk Jenson, MD, MBA, FACEP; Jaime Hope, MD

8:00 - 9:15 AM

Diversity, Inclusion, Implicit Bias Panel
Andrea L. Green, MD, FACEP; Nicholas F. Vasquez, MD, FACEP

9:15 - 10:15 AM

Malpractice Litigation Stress: Doctor Beware
Diana Nordlund, MD, FACEP

10:15 - 10:30 AM

Break

10:30 - 11:40 AM

Complaint/Compliment Management
Robert W. Strauss, Jr., MD, FACEP

11:40 AM - 1:00 PM

Lunch (On Your Own)

1:00 - 2:15 PM

Engineering Patient Flow I: Theory, Metrics, and Application
Kirk Jenson, MD, MBA, FACEP

2:15 - 2:30 PM

Break

2:30 - 3:45 PM

Engineering Patient Flow II
Kirk Jenson, MD, MBA, FACEP

3:45 - 4:30 PM

Provider Contracts
Rebecca B. Parker, MD, FACEP

4:30 - 5:15 PM

Facility Contracts
Rebecca B. Parker, MD, FACEP

8:00 - 9:00 AM

Billing and Coding
Michael A. Granovsky, MD, CPC, FACEP

9:00 - 9:15 AM

Break

9:15 - 10:15 AM

Reimbursement Issues
Michael A. Granovsky, MD, CPC, FACEP