Phase I Schedule

8:00 AM

Breakfast

8:00 - 8:15 AM

Introduction - Robert W. Strauss, Jr., MD, FACEP

8:15 - 9:00 AM

State of Health Care and ACEP - Susan E. Sedory, MA, CAE, , FACEP, Christopher S. Kang, MD, FACEP

9:00 - 10:15 AM

The Role of the ED Medical Director: Developing Leadership and Communication Skills - Thom A. Mayer, MD, FACEP

10:15 - 10:30 AM

Break

10:30 - 11:45 AM

Conflict Management Skills + Tools - Robert W. Strauss, Jr., MD, FACEP

11:45 AM - 12:45 PM

Rewarding the Champions, Corralling the Stragglers - Thom A. Mayer, MD, FACEP

12:45 - 1:45 PM

Lunch

1:45 - 3:00 PM

Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP

3:00 - 3:15 PM

Break

3:15 - 4:15 PM

Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP

4:15 - 5:15 PM

Driving Hospital Quality Measures - Jay A. Kaplan, MD, FACEP

8:00 AM

Breakfast

Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP

Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP

Break

Difficult Clinicians - Addressing Conflict, Impairment, and Burnout and Creating Resilience and Engagement - Frank Lee, MD, FACEP

Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP

12:00 - 1:10 PM

Lunch

1:10 - 1:45 PM

The Problem Clinician - Tracy Sanson, MD, FACEP

1:45 - 2:20 PM

Productivity and Compensation: Measurement and Feedback - Tracy Sanson, MD, FACEP

2:20 - 2:55 PM

Working with Generations - Tracy Sanson, MD, FACEP

2:55 - 3:10 PM

Break

3:10 - 4:15 PM

Staffing and Scheduling Methodologies I - Jody Crane, MD, MBA, FACEP

4:15 - 5:20 PM

Staffing and Scheduling Methodologies II - Jody Crane, MD, MBA, FACEP

8:00 AM

Breakfast

Legally Interviewing, Hiring, and Terminating - Daniel J. Sullivan, MD, JD, FACEP
Break

Risk Management I & II - Daniel J. Sullivan, MD, JD, FACEP

Lunch

Conduct Effective Meetings - Robert W. Strauss, Jr., MD, FACEP

Physician Contracts - Key Clauses - Rebecca Parker, MD, FACEP

Break

Hospital Contracts - Rebecca Parker, MD, FACEP

4:15 - 5:15 PM

Keeping Your Contract: Preventing and Dealing with Problems - Panel of Robert W. Strauss, Jr., MD, FACEP; Rebecca Parker, MD, FACEP; Daniel J. Sullivan, MD, JD, FACEP

8:00 AM

Breakfast

8:00 - 9:30 AM

Diversity, Inclusion, Implicit Bias - Panel of Andrea L. Green, MD, FACEP; Bernard Luis Lopez, MD, FACEP; Stanley C. Thompson, MD, FACEP

9:30 - 10:30 AM

Bringing Up Young Leaders - Teresa Wu, MD, FACEP

10:30 - 10:45 AM

Break

10:45 - 11:45 AM

Complaint / Compliment Management - Robert W. Strauss, Jr., MD, FACEP

11:45 AM - 12:45 PM

Lunch

12:45 - 1:45 PM

Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence - Jaime H. Hope, MD, FACEP

1:45 - 2:45 PM

New Physician Recruiting and Orientation - Tina Wu, MD, FACEP

2:45 - 3:00 PM

Break

3:00 - 4:15 PM

Malpractice Litigation Stress: Doctor Beware - Diana Nordlund, MD, FACEP

4:15 - 5:15 PM

Preventing Errors in the ED - Kirk Jenson, MD, MBA, FACEP

8:00 AM

Breakfast

8:00 - 9:15 AM

Engineering Patient Flow I: Theory, Metrics, and Application - Kirk Jenson, MD, MBA, FACEP

9:15 - 9:30 AM

Break

9:30 - 10:45 AM

Engineering Patient Flow II: Directing Change - Kirk Jenson, MD, MBA, FACEP