Phase I Schedule

7:00 am - 8:00 am
Breakfast

8:00 am - 8:15 am
Introduction - Robert W. Strauss, Jr., MD, FACEP

8:15 am - 9:00 am
State of HealthCare and ACEP - Gillian Schmitz, MD, FACEP; Sue Sedory, MA, CAE 

9:00 am - 10:15 am
The Role of the ED Medical Director: Developing Leadership and Communication Skills - Thom A. Mayer, MD, FACEP

10:15 am - 10:30 am
BREAK

10:30 am - 11:15 am 
New Physician Recruiting and Orientation - Azita Hamedani, MD, MBA, MPH, FACEP (Virtual) 

11:15 am - 12:30 pm 
Rewarding the Champions, Corralling the Stragglers: Improving Performance Through Mutual Accountability - Thom A. Mayer, MD, FACEP

12:30 pm - 1:30 pm 
LUNCH

1:30 pm - 2:30 pm 
Effective Conflict Management - Robert W. Strauss, Jr., MD, FACEP  

2:30 pm - 3:15 pm
Malpractice Litigation Stress: Doctor Beware - Gillian Schmitz, MD, FACEP

3:15 pm - 3:30 pm
BREAK

3:30 pm - 5:00 pm
Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP 

5:15 pm - 6:30 pm
NETWORKING RECEPTION

6:30 pm
COMPLIMENTARY DINNER

7:00 am - 8:00 am
Breakfast

8:00 am - 9:15 am
Engineering Patient Flow I: Theory, Metrics, and Application - Kirk B. Jensen, MD, MBA, FACEP

9:15 am - 10:00 am
The Problem Physician - Tracy Sanson, MD, FACEP

10:00 am - 10:15 am
BREAK

10:15 am - 11:00 am
Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence - Jaime Hope, MD, FACEP (Virtual)

11:00 am - 12:30 pm
Engineering Patient Flow II: Directing Change - Kirk B. Jensen, MD, MBA, FACEP

12:30 pm - 1:30 pm
BREAK

1:30 pm - 2:15 pm
Providing Clinician Feedback - Performance Conversations - Tracy Sanson, MD, FACEP

2:15 pm - 3:00 pm
Telemedicine: Expanding Opportunities to Deliver Emergency Care - Judd Hollander, MD, FACEP (Virtual)

3:00 pm - 3:30 pm
Working with Generations of Clinicians - Tracy Sanson, MD, FACEP

3:30 pm - 3:45 pm
BREAK

3:45 pm - 5:00 pm
Preventing Errors in Emergency Medicine - Kirk B. Jensen, MD, MBA, FACEP

5:15 pm - 6:30 pm
NETWORKING RECEPTION

7:00 am - 8:00 am
Breakfast

8:00 am - 10:00 am
Legally Interviewing, Hiring and Terminating - Daniel J. Sullivan, MD, JD, FACEP

10:00 am - 10:15 am
BREAK

10:15 am - 12:15 am
Risk Management I and II - Daniel J. Sullivan, MD, JD, FACEP

12:15 am - 1:15 pm
LUNCH

1:15 pm - 2:00 pm
Physician Contracts - Rebecca Parker, MD, FACEP

2:00 pm - 3:00 pm
Conducting Effective Meetings - Robert W. Strauss, Jr., MD, FACEP

3:00 pm - 3:15 pm
BREAK

3:15 pm - 4:00 pm
Hospital Contracts - Rebecca Parker, MD, FACEP

4:00 pm - 5:00 pm
Keeping Your Contract: Preventing and Dealing with Problems - Panel - Rebecca Parker, MD, FACEP; Robert W. Strauss, Jr., MD, FACEP; Daniel J. Sullivan, MD, JD, FACEP

5:15 pm - 6:30 pm
NETWORKING RECEPTION

7:00 am - 8:00 am
Breakfast

8:00 am - 9:15 am
Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP

9:15 am - 10:15 am
Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP

10:15 am - 10:30 am
BREAK

10:30 am - 11:45 am
Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP

11:45 am - 12:45 pm
LUNCH

12:45 pm - 1:45 pm
Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP

1:45 pm - 2:45 pm
Driving Hospital Quality - Jay A. Kaplan, MD, FACEP

2:45 pm - 3:00 pm
BREAK

3:00 pm - 4:00 pm
Diversity, Inclusion, Implicit Bias - Panel - Andrea Green, MD; Bernard Lopez, MD, FACEP; Stan Thompson, MD, FACEP (Virtual)

4:00 pm - 5:00 pm
Patient Complaint Management - Robert W. Strauss, Jr., MD, FACEP

5:15 pm - 6:30 pm
NETWORKING RECEPTION

7:00 am - 8:00 am
Breakfast

8:00 am - 9:00 am
Staffing and Scheduling Methodologies I - Jody Crane, MD, MBA

9:00 am - 10:15 am
Staffing and Scheduling Methodologies II - Jody Crane, MD, MBA

10:15 am - 11:00 am
Addressing Burnout, Impairment and Achieving Work-Life Balance - Frank Lee, MD, FACEP (Virtual)

11:00 am
ADJOURN