Phase I Schedule

2:00 PM - 2:15 PM
Course Overview - Robert W. Strauss, Jr., MD, FACEP

2:15 PM - 3:00 PM
State of ACEP/Healthcare - Mark Rosenberg, Susan E. Sedory, MA, CAE

3:00 PM - 4:00 PM
Conflict Management Skills+Tools - Robert W. Strauss, Jr., MD, FACEP

4:00 PM - 4:15 PM
Break

4:15 PM - 5:30 PM
The Critical Role of the Medical Director - Thom A. Mayer, MD, FACEP

2:00 PM - 2:45 PM
Telemedicine: The Train is Leaving the Station - Judd Hollander, MD

2:45 PM - 3:45 PM
Conduct High Impact Meetings - Robert W. Strauss, Jr., MD, FACEP

3:45 PM - 4:00 PM
Break

4:00 PM - 4:45 PM
Contracts with Clinicians - Rebecca B. Parker, MD, FACEP

4:45 PM - 5:30 PM
Contracts with Hospitals - Rebecca B. Parker, MD, FACEP

2:00 PM - 3:15 PM
Customer Satisfaction and Service Quality – Thom A. Mayer, MD, FACEP

3:15 PM - 4:15 PM
Billing and Coding – Michael A. Granovsky, MD, CPC, FACEP

4:15 PM - 4:30 PM
Break

4:30 PM - 5:30 PM
Reimbursement Pearls – Michael A. Granovsky, MD, CPC, FACEP

2:00 PM - 2:45 PM
Litigation Stress – Diana Nordlund, DO

2:45 PM - 3:45 PM
Negotiate for Successful Outcomes – Robert W. Strauss, Jr., MD, FACEP

3:45 PM - 4:00 PM
Break

4:00 PM - 4:45 PM
Rescuing Victims: A Primer on Human Trafficking – Jaime H. Hope, MD

4:45 PM - 5:45 PM
Rewarding Champions, Corralling Stragglers – Thom A. Mayer, MD, FACEP

2:00 PM - 3:00 PM
Risk Management – Define and Assess Risk: Part I - Daniel J. Sullivan, MD, JD, FACEP

3:00 PM - 4:00 PM
Risk Management – Define and Assess Risk: Part II - Daniel J. Sullivan, MD, JD, FACEP

4:00 PM - 4:15 PM
Break

4:15 PM - 5:30 PM
Diversity and Inclusion Panel Discussion - Stan Thompson, Andrea Green, Bernie Lopez

2:00 PM - 3:00 PM
Evidence-Based Staffing Scheduling (Demand/Capacity) - Jody Crane, MD, MBA, FACEP

3:00 PM - 4:00 PM
Evidence-Based Staffing Scheduling (Pt 2) - Jody Crane, MD, MBA, FACEP

4:00 PM - 4:15 PM
Break

4:15 PM - 5:30 PM
Preventing Errors in the ED – Kirk B. Jensen, MD, MBA, FACEP

2:00 PM - 2:30 PM
The Problem Clinician – Tracy G. Sanson, MD, FACEP

2:30 PM - 3:00 PM
Give Critical Feedback – Tracy G. Sanson, MD, FACEP

3:00 PM - 3:30 PM
Generational Diversity – Tracy G. Sanson, MD, FACEP

3:30 PM - 3:45 PM
Break

3:45 PM - 4:30 PM
Engineering Flow: Theory and Practice Pt 1 – Kirk B. Jensen, MD, MBA, FACEP

4:30 PM - 5:30 PM
Engineering Flow: Theory and Practice Pt 2 – Kirk B. Jensen, MD, MBA, FACEP

2:00 PM - 3:00 PM
Containing Costs While Providing Prudent Care - Jay A. Kaplan, MD, FACEP

3:00 PM - 4:00 PM
Driving Hospital Quality Measures – Jay A. Kaplan, MD, FACEP

4:00 PM - 4:15 PM
Break

4:15 PM - 5:30 PM
Legal Interviewing, Hiring, and Terminating – Daniel J. Sullivan, MD, JD, FACEP

2:00 PM - 3:00 PM
Develop Personal Well-Being – Frank Lee, MD, FACEP

3:00 PM - 3:45 PM
New Clinician Recruiting and Orientation – Azita Hamedani, MD, MBA, MPH, FACEP

3:45 PM - 4:00 PM
Break

4:00 PM - 5:10 PM
Complaints/Compliments – Create Effective Easy Progs – Robert W. Strauss, Jr., MD, FACEP