2:00 – 2:15

Course Overview – Robert W. Strauss, Jr., MD, FACEP

2:15 – 3:00

State of ACEP / Healthcare – Mark Rosenberg, DO, MBA, FACEP; Susan E. Sedory, MA, CAE

3:00 – 4:00

Conflict Management Skills + Tools – Robert W. Strauss, Jr., MD, FACEP

4:00 – 4:15

BREAK

4:15 – 5:30

The Critical Role of the Medical Director – Thom A. Mayer, MD, FACEP

2:00 – 2:45

Telemedicine: The Train is Leaving the Station – Judd Hollander, MD

2:45 – 3:45

Conduct High Impact Meetings – Robert W. Strauss, Jr., MD, FACEP

3:45 – 4:00

BREAK

4:00 – 4:45

Contracts with Clinicians – Rebecca B. Parker, MD, FACEP

4:45 – 5:30

Contracts with Hospitals – Rebecca B. Parker, MD, FACEP

2:00 – 3:15

Customer Satisfaction and Service Quality – Thom A. Mayer, MD, FACEP

3:15 – 4:15

Billing and Coding – Michael A. Granovsky, MD, CPC, FACEP

4:15 – 4:30

BREAK

4:30 – 5:30

Reimbursement Pearls – Michael A. Granovsky, MD, CPC, FACEP

2:00 – 2:45

Litigation Stress – Diana Nordlund, DO

2:45 – 3:45

Negotiate for Successful Outcomes – Robert W. Strauss, Jr., MD, FACEP

3:45 – 4:00

BREAK

4:00 – 4:45

Rescuing Victims: A Primer on Human Trafficking – Jaime Hope, MD

4:45 – 5:45

Rewarding Champions, Corralling Stragglers – Thom A. Mayer, MD, FACEP

2:00 – 3:00

Risk Management – Define and Assess Risk: Part I – Daniel J. Sullivan, MD, JD, FACEP

3:00 – 4:00

Risk Management – Define and Assess Risk: Part II – Daniel J. Sullivan, MD, JD, FACEP

4:00 – 4:15

BREAK

4:15 – 5:30

Diversity and Inclusion inc: panel; Stan Thompson, Andrea Green, Bernie Lopez

2:00-3:00

Evidence-Based Staffing Scheduling (Demand/Capacity) – Jody Crane, MD, MBA, FACEP

3:00 – 4:00

Evidence-Based Staffing Scheduling (Pt 2) – Jody Crane, MD, MBA, FACEP

4:00 – 4:15

BREAK

4:15 – 5:30

Preventing Errors in the ED – Kirk B. Jensen, MD, MBA, FACEP

2:00 – 2:30

The Problem Clinician – Tracy G. Sanson, MD, FACEP

2:30 – 3:00

Give Critical Feedback – Tracy G. Sanson, MD, FACEP

3:00 – 3:30

Generational Diversity – Tracy G. Sanson, MD, FACEP

3:30 – 3:45

BREAK

3:45 – 4:30

Engineering Flow: Theory and Practice Pt 1 – Kirk B. Jensen, MD, MBA, FACEP

4:30 – 5:30

Engineering Flow: Theory and Practice Pt 2 – Kirk B. Jensen, MD, MBA, FACEP

2:00 – 3:00

Containing Costs While Providing Prudent Care – Jay A. Kaplan, MD, FACEP

3:00 – 4:00

Driving Hospital Quality Measures – Jay A. Kaplan, MD, FACEP

4:00 – 4:15

BREAK

4:15 – 5:30

Legal Interviewing, Hiring, and Terminating – Daniel J. Sullivan, MD, JD, FACEP

2:00 – 3:00

Develop Personal Well-Being – Frank Lee, MD, FACEP

3:00 – 3:45

New Clinician Recruiting and Orientation – Azita Hamedani, MD, MBA, MPH, FACEP

3:45 – 4:00

BREAK

4:00 – 5:15

Complaints/Compliments – Create Effective Easy Progs – Robert W. Strauss, Jr., MD, FACEP