Independently manages the accounts for 30-60 CEDR customers, based on size and complexity. Capably and proactively manages risks, solve problems, and directs all customers through successful implementation using mature judgement and project management expertise. Cooperative, tactful approach to work under pressure in a fast pace rapidly changing environment. Executes end to end implementation and ongoing support activities, for onboarding new groups and supporting existing customers to deliver excellence and resolve issues related to the Clinical Emergency Data Registry – www.acep.org/cedr
Creates and maintains strong, effective relationships between ACEP and CEDR customer leadership and staff for responsible accounts. Builds trust and confidence with hospital and provider group physicians and CxO leadership.
Manages all aspects of new group onboarding process – from application to contracting. Provide continuous leadership for the technical implementation phase and to onboarding process.
Makes all decisions regarding the implementation and operation of CEDR for the customer.
Resolves issues and negotiates resolutions with CEDR customers for optimal outcomes.
Acts as the single point of contact for Emergency Management groups to address issues or concerns.
Responds to requests from new groups interested in CEDR
Conducts online and/or in-person information sessions on behalf of CEDR
Handles data entry to update ACEP and vendor systems that monitor the group’s progress during onboarding; Lead in risk management/issue escalation, and coordinate communication to all stakeholders.
Leads efforts of CEDR staff and Vendor staff to ensure timely completion of all customer inquiries and activities.
Engages CEDR Operations Manager and ACEP quality team and leadership as needed to understand relevant quality programs. Escalate inquiries related to quality reporting and CMS requirements
Collaborates with colleagues on continuous improvement initiatives for operating processes
Participates in various CEDR projects and activities to provide account management input to vendor and in-house IT team to integrate and interface with various portals, dashboards, reporting tools, CRM, and membership systems.
Tracks progress of CEDR onboarding and priorities, activities, and work plans; provide regular status updates.
In conjunction with the CEDR Operations Manager, Digital Products and Services, Quality AED and ACEP committee and physician leaders, supports development and implementation of customer services continuous improvement plans, including, development and delivery of customer satisfaction surveys.
Supports relevant committees, sections, and task forces as assigned.
Builds relationships with internal and external stakeholders.
Attends educational and business meetings as assigned with some travel required.
Performs other duties as assigned.
Uses innovative thought leadership to improve ETL processes, data acquisition practices, data quality gap analysis and resolution, process automation, and overall program success.
Director, CEDR Implementation and Product Innovation
ACEP Head Quarters, Irving, TX
ACEP staff members in Quality, Policy, Public Affairs, Membership, Educational Meetings, Educational Products, Emergency Medicine Practice, Grants Development, and Technology Services
Quality and Performance Committee, Registry Committee, Quality Measures Technical Expert Panel, Quality Improvement and Patient Safety Section, Emergency Medicine Informatics Section, ACEP members, medical society staff, vendor, and service providers
We offer competitive salary, excellent benefits package, retirement plan and more.
If you have any questions or would like to send your resume, contact us here.