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Training and Development Manager


Human Resources

BASIC FUNCTION Manages, monitors and coordinates training needs to improve productivity of the College’s staff through innovation and creativity; assesses College-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions. Actively searches, creatively designs and implements effective methods to educate, enhance performance and improve quality using the Skillsoft Program. Fulfills training needs using data-driven focus that sets priorities for improvements aligned to ongoing strategic goals of the College. Onboards and trains new hires; manages the social activities program for staff.

Characteristic Duties and Responsibilities

  1. Maintains confidentiality on all job responsibilities. Demonstrates the desired culture and philosophies of the organization

  2. Identifies and manages the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the College. Identifies and incorporates best practices and lessons learned into program plans.

  3. Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the College. Reviews evaluations of training courses, objectives, and accomplishments. Makes assessments of effectiveness of training strategies in terms of staff accomplishments, effectiveness, success, and ROI.

  4. Creates, executes, and presents HR training programs to management and staff (FMLA guidelines, harassment, implicit bias, diversity and inclusion etc.) Develop an annual training plan for the College.

  5. Selects, develops, and presents ongoing learning activities, audio-visual materials, and lesson plans using a wide variety of training methods (e-learning courses, workshops, coaching, job-shadowing, Skillsoft, etc.) Maintains knowledge of new methods and techniques for training. Identifies problems and opportunities such as operational changes or industry developments that training could improve.

  6. Assists managers develop their team members through career pathing. Creates overall or individualized training and development plan. Promotes use of courses within Skillsoft.

  7. Designs internal marketing materials to be distributed throughout the company to announce training programs and details. Ensures that materials are current, accurate and effective.

  8. Prepares and implements the training budget. Ensures training milestones and goals are met while adhering to approved training budget. Tracks course or tuition applications and expenses.

  9. Develops, plans, and implements the health promotion program and social activities for staff along with the social activities committee. Coordinates the service award program and bi-monthly staff recognition celebrations.

  10. Serves as a resource to all staff by answering questions and concerns relating to their work environment and providing information on a variety of human resources issues that involve policies and procedures in the HR Manual.

  11. Manages and develops the onboarding and orientation programs for new staff in Dallas and in DC. Recommends changes/additions to the programs as appropriate. Sets up training schedule, trains new hires on the HRIS system; orients new Dallas staff to building on first day.

  12. Administers the performance management process (advising/reminding supervisors of due dates, tracking and logging documentation status, assisting with questions regarding the online system for managers, and logging of complete appraisal data on bonus spreadsheet for review by the Senior Human Resources Manager.

  13. Serves as backup for the Senior Human Resources Manager when necessary.

  14. Serves as primary relief for the switchboard (breaks, lunches, absences)

  15. Performs other duties as directed by supervisor.

Relationships and Contacts

Reports to:

Senior Human Resources Manager and Chief Legal Officer/General Counsel

Internal Contacts:

All staff members

External Contacts

ACEP members, chapters, Training vendors, training peers

Required Education and Experience

  1. Bachelor’s degree in training and development, organizational development, education or related discipline or equivalent related work experience

  2. Five plus years of experience designing and implementing effective training and development programs

  3. Demonstrated excellent verbal, written, and interpersonal skills as well as strong facilitation and presentation skills

  4. Adept with a variety of multimedia training platforms and methods

  5. Extremely organized, detail-oriented, and able to moderate large groups

  6. Proven teamwork and customer service-oriented skills with proven ability to interface with staff at all levels to create a positive learning environment

  7. A basic understanding of human resource principals, practices and procedures with a willingness to learn more about HR

  8. Proficient in Microsoft Office and HRIS applications


Other Desired Qualifications 

  1. CPLP/CPTM certification
  2. Flexibility in dealing with people and programs
  3. Ability to establish rapport and credibility with all employee groups
  4. Strong analytical and strategic skills
  5. Ability to multi-task
  6. Experience with Namely HR system

We offer competitive salary, excellent benefits package, retirement plan and more.

If you have any questions or would like to send your resume, contact us here.

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