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ED Pain and Addiction Accreditation Manager

DEPARTMENT Clinical Affairs Line of Service
BASIC FUNCTION Establish, promote and manage the ED Pain and Addiction Management Accreditation program; develop, implement and maintain efficient processes and procedures for managing applications, reviews, and approvals in a way that is consistent with and supportive of a highly respected accreditation program. Initiate and direct marketing programs to attract and enlist emergency department participation in the accreditation program; oversee and ensure development, maintenance and ongoing availability of a user-friendly web site/portal for applicant and reviewer use; work with ACEP leaders and other collaborating organizations such as the Emergency Nurses Association (ENA), American Hospital Association and the American Society of Hospital Pharmacists (ASHP) to develop and pursue a strategic plan that ensures the success of the accreditation program.

Characteristic Duties and Responsibilities

1.      Manage the accreditation application and review process:

  • Support applicant organizations at every stage of the application process
  • Coordinate with IT to update and refine the application process
    Coordinate with multi-site organizations during the accreditation process
  • Facilitate the process of annual updating of application criteria
  • Develop a plan for renewal applications
  • Coordinate website and application portal updates
  • Document and conduct appropriate follow-up of relevant changes reported by accredited organizations as outlined in the terms and conditions
  • Review applications for accuracy and completeness of required information
  • Provide support to reviewers, including recruiting, training, and assigning reviewers to applications, maintaining and updating reviewer guidelines

2.     Marketing Program:

  • Coordinate and conduct outreach activities with ACEP marketing staff and accreditation managers to raise awareness about the accreditation program, including representing the program(s) at conferences, targeted marketing efforts in popular ED forums (e.g., podcasts, news outlets, etc.)
  • Coordinate with accreditation managers, attendance at national meetings to include ACEP Scientific Assembly, the Society for Academic Emergency Medicine, and other strategic meetings to market ACEP accreditation programs
  • Manage media inquiries to appropriate contacts in ACEP
  • Create and update advertisements for the program
  • Develop recognition programs for accreditation sites

3.     Develop and maintain resources specific for the accreditation program.:

  • Create and maintain application guides and resources, including example documentation, FAQs, etc. 
  • Work with stakeholders to develop guides on how to become accredited and maintain accreditation.
  • Develop an annual networking meeting at ACEP Scientific Assembly to disseminate best practices and promote advancement of the accreditation program.

4.      Manage stakeholder communications and activities:

  • Facilitate monthly Board of Governors (BoG) meetings and workgroups as needed
  • Develop press releases and other communication tools for newly accredited sites.
  • Develop a newsletter communication
  • Provide regular updates and reports to funders on progress towards deliverables as applicable
  • Coordinate communications between stakeholders, including applicants, ACEP, and the BoG
  • Develop processes to integrate advocacy groups and patients into the accreditation process.
  • Develop patient impact stories for potential applicants
  • Develop and monitor site metrics to provide information on the program impact

5.     Track program performance and ensure deliverables fall within cable scope and budget

6.     Extract summary statistics from accreditation applications and synthesize findings and reporting to the BoG and stakeholders. 

7.    In collaboration with stakeholders, develop research opportunities

8.    Review literature surrounding ED pain and addiction management related to the accreditation program and provide summary updates to the BoG, including findings that may impact accreditation criteria and/or guidelines 

9.  Perform other duties as assigned by supervisor.


Relationships and Contacts

Reports to:

Associate Executive Director of Clinical Affairs

Internal Contacts:

All staff

External Contacts:

Hospital leadership, stakeholder organizations, ACEP members, emergency department and hospital staff, staff from other associations and organizations working in the pain and addiction fields

Required Education and Experience

  1. Bachelor's degree with major in public health, nursing, community health sciences, health policy and management, or other social sciences preferred.

  2. Five years of comparable experience in a project management role

  3. Organized, attention to detail, highly self-motivated, with the ability to work independently and as part of a multi-disciplinary team.

  4. Strong written, verbal, and presentation skills

Other Desired Qualifications

  1. Experience with accreditation programs.
  2. Experience with marketing and meeting planning
  3. Familiarity with spreadsheet software and other IT tools
  4. Experience in the health care field.
  5. Experience in an emergency department

We offer competitive salary, excellent benefits package, retirement plan and more.

If you have any questions or would like to send your resume, contact us here.

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