ACEP ID:
A Comprehensive, Practical Text on Effectively Running an Emergency Department
Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center.
Section 1 - Leadership Principles
| Chapter Name | Authors | |
| 1 | Leadership, Management, and Motivation | Thom Mayer, MD, FACEP; AnnMarie Papa, DNP, RN, CEN, NE-BC, FAEN, FAAN |
| 2 | Vision, Mission, Values, Strategy, and Tactics | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP |
| 3 | Change and Project Management: A Practical Approach | Kirk Jensen, MD, MBA, FACEP |
| 4 | Power vs Influence | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP |
| 5 | Interaction with Hospital Governance | Thom Mayer, MD, FACEP; Rhonda Morgan, Robert Strauss, MD, FACEP; Kirk Jensen, MD, MBA, FACEP; Michael Born, MD, MBA, FACHE, CPE; Chuck Stokes, FACHE; John Brennan, MD, FAAP, FACEP; Tim Attebery, DSc, MBA, FACHE; Karla Perez |
| 6 | The Role of Physician and Nurse Leaders | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP; Theresa Tavernero, RN, PhD, MBA |
| 7 | Mentoring and Coaching | Brian Zink, MD |
| 8 | Conflict Management | Robert Strauss, MD, FACEP; Gus Garmel, MD |
| 9 | Conducting High-Impact Meetings | Robert Strauss, MD, FACEP |
| 10 | Patient Safety: Error Elimination | Kirk Jensen, MD, MBA, FACEP; Robert Strauss, MD, FACEP |
| 11 | Defining Patient Experience and Leading Change | Thom Mayer, MD, FACEP; Joan Kyes, Robert Cates, MD |
| 12 | The Discipline of Teams and Teamwork | Thom Mayer, MD, FACEP; Theresa Tavernero, RN, PhD, MBA; Mary Kaye Silverman, DNP, RN, CEN, NEA-BC; Robert Strauss, MD, FACEP; Kirk Jensen, MD, MBA, FACEP |
| 13 | Maintaining Personal and Professional Balance | Robert Strauss, MD, FACEP; Jay Kaplan, MD, FACEP; Alexander Rosenau, DO, FACEP; Thom Mayer, MD, FACEP |
| 14 | Ethical Issues | Catherine Marco, MD |
| 15 | The Role of the Site Medical Director | Mike Silverman, MD |
| 16 | Women in Emergency Medicine Leadership | Andrea Austin, MD; Valerie Dobiesz, MD, MPH; Resa E. Lewiss, MD; Rebecca Bollinger Parker, MD, FACEP; Tracy Sanson, MD, FACEP; Aisha T. Terry, MD, MPH, FACEP |
| 17 | Leadership in Times of Crisis | Thom Mayer, MD, FACEP |
Section 2 - Operations: General
| Chapter Name | Authors | |
| 18 | Leadership, Medical Director | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP; AnnMarie Papa, DNP, RN, CEN, NE-BC, FAEN, FAAN |
| 19 | Leadership, Nursing Director | Pam Turner, RN, MBA; Suzanne Stone-Griffith, RN, MSN; Kathy Kopka, MHSA, RN |
| 20 | The Medical Director - Nurse Director Relationships | India Taylor Owens, MSN, RN, CEN, NE-BC; William Rutherford, MD Robert Strauss, MD, FACEP |
| 21 | Emergency Department Provider Staffing | Jody Crane, MD, MBA; Chuck Noon, PhD |
| 22 | Emergency Department Nurse Staffing | Denise Bayer, Donna Mason, Nancy Bonalumi, DNP. RN, CEN, FAEN |
| 23 | Emergency Physician and Nurse Productivity Assessment | Robert Strauss, MD, FACEP; Aviva Amaranto |
| 24 | Physician Assistants and Nurse Practitioners | Jeremy Tucker, Robert Strauss, MD, FACEP; Cary Stratford, PA-C, DFAAPA; Cyndy Flores, PA-C; Killian, DNP, RN, FNP-BC, CEN; Randall Dabbs, MD |
| 25 | Scribes | Clay Alexander, Chelsey Geiger |
| 26 | Violence in the Emergency Department | Chris Ziebell, MD, FACEP; Jonathan Apfelbaum, MD; William Scheuler |
| 27 | Facility Design | Frank Zilm, FAIA, FACHA; James Augustine, MD, FACEP; Nancy Bonalumi, DNP, RN, CEN, FAEN |
| 28 | Effective Marketing of the Emergency Department | Janet Carr, John Proctor, MD, MBA |
| 29 | Multicultural Approach to ED Patients | Lynne Richardson, MD; Gallane Abraham, MD; Theresa Tavernero, RN, PhD, MBA |
| 30 | ED Management Essentials | Jay Kaplan, MD, FACEP; Robert Strauss, MD, FACEP; Jeffrey Eye |
| 31 | The View From the C-Suite | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP; Chuck Stokes, FACHE; Mike Born, MD, MBA, FACHE, CPE; Steve Narang, MD, MHCM; John Brennan, MD, FAAP, FACEP |
| 32 | Emergency Management of Drug and Supply Shortages | James Augustine, MD, FACEP; John Proctor, MD, MBA |
Section 3 - Operations: Flow
| Chapter Name | Authors | |
| 33 | Patient Throughput: An Introduction | Kirk Jensen, MD, MBA, FACEP; Thom Mayer, MD, FACEP; Jay Kaplan, MD, FACEP; Stephanie Baker, MBA, RN, CEN |
| 34 | Patient Flow Principles | Charles Noon, PhD; Jody Crane, MD, MBA; Mark Kauffman, MD |
| 35 | Triage: Improving the Front-End Process to Add Value | Jody Crane, MD, MBA; Kirk Jensen, MD, MBA, FACEP; Sally Sulfaro |
| 36 | Front-Loading Flow | Thom Mayer, MD, FACEP; John Howell, Kirk Jensen, MD, MBA, FACEP; Robert Strauss, MD, FACEP; Alan Lo, MD |
| 37 | The Role of ED Fast Tracks | Kirk Jensen, MD, MBA, FACEP; Thom Mayer, MD, FACEP |
| 38 | Optimizing Patient Throughput | Joseph Twanmoh, MD, MBA; Kirk Jensen, MD, MBA, FACEP; Robert Strauss, MD, FACEP; PK Howard, PhD, RN, CEN, CPEN, TCRN, NE-BC, FAEN, FAAN |
| 39 | Role of Observation Units/Rapid Treatment in the Emergency Department | Michael Ross, MD, MHA; Louis Graff, MD, FACEP; Stephen Bohan, MD, MS, FACP, FACEP; Keith DellaGrotta, MD |
| 40 | Expediting Admissions | Francisco Andrade, MD; Robert Strauss, MD, FACEP; Stephen Colucciello, MD |
| 41 | Decision to Discharge - Finishing Strong | Jody Crane, PhD; Robert Strauss, MD,FACEP; Suzanne Stone-Griffith, RN, MSN; Thom Mayer, MD, FACEP |
| 42 | Managing Waits: The Psychology of Waiting | Kirk Jensen, MD, MBA, FACEP |
| 43 | Hospital-Wide Patient Flow | Jody Crane, PhD; Christina Dempsey, Kirk Jensen, MD, MBA, FACEP; Barbara Weintraub, Robert Strauss, MD, FACEP; Thom Mayer, MD, FACEP |
| 44 | Effective Response to Full Capacity | Eric Morley, MD; Sandy Schneider, MD, FACEP; Peter Viccellio, MD |
| 45 | Defeating Bounce Backs: Managing High-Utilizer Patients | Blaine Hannafin, MD, MBA, RDMS; Kimberly Anderson, Gigi Baniqued, Karen Murrell, MD, MBA, FACEP |
| 46 | Innovative Strategies to Enhance Flow | Thom Mayer, MD, FACEP; Kirk Jensen, MD, MBA, FACEP |
Section 4 - Operations: Emergency Department Diversification
| Chapter Name | Authors | |
| 47 | Poison Centers | Lewis Nelson, MD, FACEP, FACMT; Diane Calello, MD, FAAP, FACMT, FAACT |
| 48 | Pediatric Emergency Medicine: Improving Quality and Readiness | Sujit Iyer, MD; Winnie Whitaker, MD, FAAP; Katherine Remick, MD |
| 49 | Undersea and Hyperbaric Medicine | Thom Mayer, MD, FACEP; Joseph Dervay, MD; Norma Cooney, MD, FACEP |
| 50 | Behavioral Health in Emergency Care | Abhi Mehrotra, MD, MBA, FACEP |
| 51 | Hospital Medicine | Hammad Rizvi, DO, MBA, CPE, FHM; Michael Corvini, MD; Robert Strauss, MD, FACEP; Thom Mayer, MD, FACEP |
| 52 | Disaster Planning and Response | Knox Andress, RN, FAEN; Dan Hanfling, MD |
| 53 | Military Emergency Medicine | Vikhyat Bebarta, MD; Linda Lawrence, MD, FACEP, CPE |
| 54 | Free-standing Emergency Departments | Frank Zilm, FAIA, FACHA; Thom Mayer, MD, FACEP, Gillian Schmitz, MD, FACEP; James Augustine, MD, FACEP |
| 55 | Sports Medicine | Jim Ellis, Stephanie Bailey |
| 56 | Geriatric Emergency Departments | Kelly Ko, MS, PhD; Adriane Lesser, MS; Vaishal Tolia, MD, MPH, FACEP; Kevin Biese, MD, MAT; Mark Rosenberg, DO, MBA, FACEP |
| 57 | Practice Diversification in EMS | Thomas Blackwell, MD; Thom Mayer, MD, FACEP; James Augustine, MD, FACEP; Ed Racht, MD |
| 58 | The Role of the Air Medical Services and Inter-Facility Ground Transport | Thom A. Mayer, MD, FACEP; James Augustine, MD, FACEP; Luis F. Eljaiek, Jr., MD, FACEP, FAAEM; Thomas Judge, Renee Holleran, PhD, FNP |
| 59 | Palliative and End-of-Life Care | Kenneth Isersen, MD, MBA, FACEP |
| 60 | Opioid – Substance - Pain Management | Alexis LaPietra, DO; Don Stader, MD; Sergey Motov, MD; Lewis Nelson, MD, FACEP, FACMT; Renee Holleran, PhD, FNP |
| 61 | Developing and Implementing Ultrasound in the ED | Thompson Kehrl, MD, RDMS; Robert Jones, Mark Collin, MD |
| 62 | Rural Emergency Departments | Autumn M. Brogan, MD, MPH; Stephen J. Jameson, MD; Alex J.Beuning, MD; Scott W. Rodi, MD |
Section 5 - Informatics
| Chapter Name | Authors | |
| 63 | Introduction to Clinical Informatics | Ali Raja, MD, MBA, MPH |
| 64 | Electronic Health Records | Todd Taylor, MD, FACEP; James McClay, MD, FACEP |
| 65 | Electronic Health Record Tracking Systems | Zach Jarou, MD, MBA; Thomas Speigel, MD, MBA, MS |
| 66 | Electronic Health Record - Documentation Systems | John Brown, Zach Jarou, MD, MBA |
| 67 | Computerized Provider Order Entry and Clinical Decision Support | Brian Fengler, MD; Ali Raja, MD, MBA, MPH; Nicholas Genes, MD, PhD |
| 68 | Data Acquisition and Analysis | Sean Michael, MBA-HCM, CPHQ; Jennifer Wiler, MD, MBA, FACEP |
| 69 | Essential Support Tools and Technologies | Sujal Mandavia, MD; Phil Gruber, MD |
| 70 | Social Media in Medicine | Matthew Klein, Ryan Stanton, MD, FACEP; Michael Gottlieb, MD |
| 71 | New Technologies and Applications | Timothy Boardman, MD; Gita Pensa, MD, FAAEM |
| 72 | Telemedicine in Emergency Medicine | Judd Hollader, MD; Rahul Sharma, MBBS, FRACP |
Section 6 - Quality and Service
| Chapter Name | Authors | |
| 73 | Leadership for Great Patient Experience-The Survival Skills Approach | Thom Mayer, MD, FACEP |
| 74 | Using Evidence-Based Language to Improve Service | Robert Strauss, MD, FACEP; Thom Mayer, MD, FACEP |
| 75 | The A-Team Toolkit | Thom Mayer, MD, FACEP; Robert Cates |
| 76 | Complaint Management | Robert Strauss, MD, FACEP |
| 77 | Effective Medical Staff Relationships: A Case-Based Discussion | Robert Strauss, MD, FACEP |
| 78 | Improving Performance Through Mutual Accountability | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP; Chris Kelly, Jay Kaplan, MD, FACEP; Kirk Jensen, MD, MBA, FACEP |
| 79 | Patient Safety and Error Reduction: A Tactical Approach | Kirk Jensen, MD, MBA, FACEP; John Howell, Leslie Flament, APRN-NP; Thom Mayer, MD, FACEP; Pat Croskerry, MD, PhD |
| 80 | Promoting Rational Thinking: An Ethical Imperative | Pat Croskerry, MD, PhD; Thom Mayer, MD, FACEP |
| 81 | Cognitive Debiasing Strategies | Thom Mayer, MD, FACEP; Pat Croskerry, MD, PhD; Kirk Jensen, MD, MBA, FACEP; Robert Strauss, MD, FACEP |
| 82 | The Revolving Door of Readmissions | Arjun Venkatesh, MD, MBA, MHS; Jean Scofi, MD, MBA |
Section 7 - Finance
| Chapter Name | Authors | |
| 83 | Developing a Business Plan | Brooks Babcock; Robert W. Strauss, MD, FACEP; Thom A. Mayer, MD, FACEP |
| 84 | Resource Utilization | John Sverta |
| 85 | The Financially Successful Emergency Department | Callie Barber; Michael Granovsky, MD, CPC, FACEP |
| 86 | Optimizing Physician Performance Through Incentives | Robert Strauss, MD, FACEP; Mark Rosenberg, DO, MBA, FACEP; Erik Barton, MD, FACEP; Thom Mayer, MD, FACEP; Michael Granovsky, MD, CPC, FACEP |
| 87 | Optimizing Nursing Performance Through Incentives | Jeff Solheim, MSN, RN, CEN; Fred Neis |
| 88 | Financially Successful Private Physician Groups | Mark Reiter, MD; Kevin Beier, MD |
| 89 | Financial Success in an Academic Group ED | Jim Scheulen, PA; Gabor Kelen, MD, FACEP |
| 90 | Financial Planning for Individuals | Gabor Kelen, MD, FACEP; Michael B. Kelen |
Section 8 - Reimbursement
| Chapter Name | Authors | |
| 91 | Reimbursement Issues | Michael Granovsky, MD, CPC, FACEP; David McKenzie, CAE |
| 92 | Introduction to Coding | Sarah Todt |
| 93 | Advanced Billing and Coding | Michael Granovsky, MD, CPC, FACEP |
| 94 | Facility Revenue Considerations | Caral Edelberg, CPC, CPMA, CAC, CCS-P, CHC |
| 95 | Billing and Collecting | Jeff Bettinger, MD, FACEP; Elijah Berg, MD, FACEP |
| 96 | Creating the Culture of Compliance | Ed Gaines III, JD, CCP |
| 97 | ED Quality and Reporting in Era of Payment Reform | Zach Jarou, MD, MBA; Adam Rodos, MD, FACEP; Pawan Goyal, MD, MHA, CBA, PMP, FHIMSS, MS, CPHIMS |
| 98 | Alternative Payment Models | Susan Nedza, MD, MBA, FACEP |
Section 9 - Contracts
| Chapter Name | Authors | |
| 99 | Negotiation Skills | Robert Strauss, MD, FACEP |
| 100 | Contracts with Physicians | Robert Strauss, MD, FACEP; Leslie Zun, MD, FACEP |
| 101 | Contracting with Hospitals | Robert Strauss, MD, FACEP, Thom Mayer, MD, FACEP; David Singley |
| 102 | Employees vs Independent Contractors | Robert Strauss, MD, FACEP |
| 103 | Equity, Parity, and Group Structure | Thom Mayer, MD, FACEP; Robert Strauss, MD, FACEP, Jay Kaplan, MD; Mark Reiter, MD; Joel Stettner, MD |
Section 10 - Legal and Regulatory Issues
| Chapter Name | Authors | |
| 104 | EMTALA for Emergency Department Leaders | Robert Bitterman, MD, FACEP |
| 105 | Consent to and Refusal of Medical Treatment | Matthew Rice, MD, JD, FACEP; James George |
| 106 | Emergency Department Documentation | Diane Nordlund, DO, JD, FACEP; Charles Grassie, MD, JD, FACEP; Joanne Navarroli; Kay Bleecher; Robert Strauss, MD, FACEP |
| 107 | Reporting Requirements Confidentiality, Data Breaches, and HIPAA | Howard Peth, Jr., MD, FACEP |
| 108 | Disposition, Discharge, and Follow Up | William Sullivan; Paul Allegretti, DO; Joanne Navarroli |
Section 11 - Malpractice
| Chapter Name | Authors | |
| 109 | Risk Management: Challenges and Opportunities | Sue Dill |
| 110 | Risk Management in Practice | Greg Henry,MD, FACEP; Diana Nordlund, DO, JD, FACEP |
| 111 | Medical Malpractice Insurance | Ed Boudreau, Jr., DO, FACEP; William Montei |
| 112 | Malpractice, The Personal Toll | Louise Andrew, MD, JD |
| 113 | Medical Malpractice | William Sullivan |
| 114 | Anatomy of a Lawsuit | Jennifer L’Hommedieu Stankus, MD, FACEP |
| 115 | Expert Witness: Telling "The Story of the Case" | Thom Mayer, MD, FACEP |
| 116 | Medical Defense Experts: A Defense Attorney's Perspective | Mark Jones |
Section 12 - Human Resources
| Chapter Name | Authors | |
| 117 | General Principles of Human Resources | India Owens; Kevin Klauer, DO, EJD, FACEP |
| 118 | Physician Recruitment, Credentialing and Orientation | Kevin Klauer, DO, EJD, FACEP |
| 119 | Physician Retention, Feedback, and Professional Development | Randy Pilgrim, MD, FACEP; Ricardo Martinez, MD |
| 120 | Nurse Recruitment, Credentialing, and Orientation | Colleen Desai, Robert Strauss, MD, FACEP |
| 121 | Nurse Retention | Michael D. Moon, RN, CNS, MSN |
| 122 | Managing Impaired Professionals | Dennis Whitehead, MD, FACEP |
| 123 | Generational Differences in Emergency Medicine | Nicholas M. Mohr, MD, FACEP; Lisa Moreno-Walton, MD, FACEP; Rebecca Smith-Coggins, MD; Angela M. Mills, MD, FACEP; Hollynn Larrabee, MD; Pamela Dyne, DO, FACEP; Kathleen J. Clem, MD, FACEP; Marie-Laure Romney, MD; Susan B. Promes, MD, MBA, FACEP |
| 124 | Gender Balance | Andrea Austin, MD, FACEP; Valerie Dobiesz, MD, FACEP; Resa E. Lewiss, MD, FACEP; Rebecca B. Parker, MD, FACEP; Tracy Sanson, MD, FACEP; Aisha T. Terry, MD, MPH, FACEP |
| 125 | Burnout: Diagnosis, Treatment, and Prevention | Susan B. Promes, MD, MBA, FACEP |
| 126 | The Nursing Perspective on Burnout: Compassion Fatigue Resiliency | Kathleen Flarity, J. Eric Gentry, Jeffrey Dietz, MD, FACEP; Vikhyat S. Bebarta, MD, FACEP |
| 127 | Late Career Toolkit | Robert Bramante, MD, FACEP; Kathleen J. Clem, MD, FACEP |
Section 13 - Health Care Policy
| Chapter Name | Authors | |
| 128 | Value of Advocacy | Nathan Schlicher, MD, JD, MBA, FACEP; Steven Stack, MD, MBA, FACEP; Fred Neis |
| 129 | Mechanics of Advocacy | L. Anthony Cirillo, MD, FACEP; John Proctor, MD, MBA, FACEP |
| 130 | Federal Advocacy | Taylor DesRosiers, MD; Aaron George, MD; Steven Stack, MD, MBA, FACEP |
| 131 | State Advocacy | Alison Haddock, MD, FACEP; Bradley Uren, MD, FACEP |
| 132 | Private Sector Advocacy | Ashley Booth Norse, MD, FACEP |
Section 14 - Education
| Chapter Name | Authors | |
| 133 | Private Sector Engagement | Ashley Booth Norse, MD, FACEP |
| 134 | Resident Management Training | Ali Raja, MD, MBA, MPH |
| 135 | Simulation | Ernie Wang, MD, FACEP; Lisa Jacobson, MD, FACEP; Teresa Wu, MD, FACEP |
| 136 | Leadership and Management Training: Residency and Beyond | Robert Strauss, MD, FACEP; Thom Mayer, MD, FACEP |
