Phase II Presentations

8:45 - 9:30 AM - Burnout and Resiliency - Thom A. Mayer, MD, FACEP

9:30 - 10:15 AM - Teams and Teamwork: Lessons for the ED from the NFL - Thom A. Mayer, MD, FACEP

10:30 - 11:15 AM - Relationship-Centered Communication: The Science of Patient Experience - Yves Doroseau, MD

11:15 AM - 12:00 PM - Successful Management of an Emergency Department Observation Unit - Anthony Rosania, MD

1:00 - 1:45 PM - Do You Want to be Fully Staffed? What Physicians Can Do for Nurse Recruitment and Retention - Jay Kaplan, MD, FACEP

1:45 - 2:15 PM - I'm an ED Director Now ... What's Next? Alternative Careers in ED - Panel - Yves Doroseau, MD; Thom A. Mayer, MD, FACEP; Tina Wu, MD, MBA

2:30 - 3:30 PM

Workshop 1: Order Set Design and Utilization
Anthony Rosania, MD

Workshop 2: Innovative Solutions to the ED Nursing Crisis
Thom A. Mayer, MD, FACEP

Workshop 3: Clinical Quality & Service Excellence
Jay Kaplan, MD, FACEP

3:45 - 4:30 PM

Workshop 1: Order Set Design and Utilization
Anthony Rosania, MD

Workshop 2: Innovative Solutions to the ED Nursing Crisis
Thom A. Mayer, MD, FACEP

Workshop 3: Clinical Quality & Service Excellence
Jay Kaplan, MD, FACEP

8:30 - 9:15 AM - Culture and Leadership Development - Tracy Sanson, MD, FACEP

9:15 - 9:45 AM - Strategies for Managing the Behavioral Health Crisis - Anthony Rosania, MD

9:45 - 10:15 AM - Patient Safety - Practical Strategies - Tracy G. Sanson, MD, FACEP

10:30 - 11:15 AM - Facility Reimbursement - Michael A. Granovsky, MD, CPC, FACEP

11:15 AM - 12:00 PM - Medical Errors - Tracy G. Sanson, MD, FACEP

1:00 - 1:45 PM - Pediatric Readiness in Every Emergency Department - Jennifer Anders, MD

1:45 - 2:30 PM

Workshop 1: Pediatric Readiness - Assessing Your Own Department and Toolkit for Improvement
Jennifer Anders, MD

Workshop 2: Strategies to Succeed With the 2023 Documentation Guideline Changes
Michael A. Granovsky, MD, CPC, FACEP

2:45 - 3:30 PM

Workshop 2: Strategies to Succeed with the 2023 Documentation Guideline Changes
Michael A. Granovsky, MD, CPC, FACEP

Workshop 3: The Low Hanging Fruit: Low Cost/No Cost Operational Improvements
Tina Wu, MD, MBA and Erin Muckey, MD, FACEP

3:30 - 4:30 PM

Workshop 3: The Low Hanging Fruit: Low Cost/No Cost Operational Improvements
Tina Wu, MD, MBA and Erin Muckey, MD, FACEP

Workshop 1: Pediatric Readiness - Assessing Your Own Department and Toolkit for Improvement
Jennifer Anders, MD

8:30 - 9:15 AM - Bounce Backs - Peter Steel, MD

9:15 - 9:45 AM - Decision Support Tools to Improve Pediatric Care in General Emergency Departments - Jennifer Anders, MD

9:45 - 10:15 AM - Transitions of Care / Post-ED Care - Peter Steel, MD

10:30 - 11:15 AM - EQ for the ED: Communication and Change Management - Erin Muckey, MD, MBA

11:15 AM - 12:00 PM - APPs in the ED - Frederick Wu, MHS, PA-C

1:00 - 1:45 PM - RME - Daniel Resnick-Ault, MD and Heather L. Jackson, RN

1:45 - 2:30 PM - Boarding Issues and Innovative Solutions - Panel  - Erin Muckey, MD, MBA; Tina Wu, MD, MBA; Jennifer Anders, MD; Peter Steel, MD; Frederick Wu, MHS, PA-C

2:45 - 3:30 PM

Workshop 1: Project Management: Pearls and Pitfalls
Peter Steel, MD

Workshop 2: Patient Flow
Kelly Resnick-Ault, MD and Heather L. Jackson, RN

3:45 - 4:30 PM

Workshop 1: Project Management: Pearls and Pitfalls
Peter Steel, MD

Workshop 2: Patient Flow
Kelly Resnick-Ault, MD and Heather L. Jackson, RN

8:00 - 9:30 AM - Managing Real Complaints - A Practical Approach - Robert W. Strauss, Jr., MD, FACEP

9:30 - 10:30 AM - Managing Real Compliments - Recognize and Encourage Best Practice Behaviors - Robert W. Strauss, Jr., MD, FACEP

10:45 - 11:45 AM - Hiring Best Practices - Tina Wu, MD, MBA

11:45 AM - 12:00 PM - Closing Remarks - Erin Muckey, MD, MBA and Tina Wu, MD, MBA