Phase I Presentations

7:00 am - 8:00 am
Breakfast

8:00 am - 8:15 am
Introduction - Robert W. Strauss, Jr., MD, FACEP

8:15 am - 9:00 am
State of Health Care and ACEP
Gillian Schmitz, MD, FACEP; Sue Sedory, MA, CAE

9:00 am - 10:15 am
The Role of the ED Medical Director: Developing Leadership and Communication Skills
Thom A. Mayer, MD, FACEP

10:15 am - 10:30 am
Break

10:30 am - 11:15 am
New Physician Recruiting and Orientation
Azita Hamedani, MD, MBA, MPH, FACEP (Virtual)

11:15 am - 12:30 pm
Rewarding the Champions, Corralling the Stragglers: Improving Performance Through Mutual Accountability
Thom A. Mayer, MD, FACEP

12:30 pm - 1:30 pm
Lunch

1:30 pm - 2:30 pm
Effective Conflict Management
Robert W. Strauss, MD, FACEP
Additional Handout

2:30 pm - 3:15 pm
Malpractice Litigation Stress: Doctor Beware
Gillian Schmitz, MD, FACEP

3:15 pm - 3:30 pm
Break

3:30 pm - 5:00 pm
Customer Relations and Patient Satisfaction
Thom A. Mayer, MD, FACEP

5:00 pm - 6:30 pm
Networking Reception including Roundtable with Vapotherm
Beverly Ballroom Foyer

7:00 am - 8:00 am
Breakfast Tuesday

8:00 am - 9:15 am
Engineering Patient Flow I: Theory, Metrics, and Application
Kirk B. Jensen, MD, MBA, FACEP

9:15 am - 10:00 am
The Problem Physician
Tracy Sanson, MD, FACEP

10:00 am - 10:15 am
Break

10:15 am - 11:00 am
Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence
Jaime H. Hope, MD, FACEP (Virtual)

11:00 am - 12:30 pm
Engineering Patient Flow II: Directing Change
Kirk B. Jensen, MD, MBA, FACEP

12:30 pm - 1:30 pm
Lunch

1:30 pm - 2:15 pm
Providing Clinician Feedback – Performance Conversations
Tracy Sanson, MD, FACEP

2:15 pm - 3:00 pm
Telemedicine: Expanding Opportunities to Deliver Emergency Care
Judd Hollander, MD, FACEP (Virtual)

3:00 pm - 3:30 pm
Working with Generations of Clinicians
Tracy Sanson, MD, FACEP

3:30 pm - 3:45 pm
Break

3:45 pm - 5:00 pm
Preventing Errors in Emergency Medicine
Kirk B. Jensen, MD, MBA, FACEP

5:00 pm - 6:30 pm
Networking Reception including Roundtable with Vapotherm
Beverly Ballroom Foyer

6:30 pm - 8:00 pm
Complimentary Dinner with Educational Presentation
Presented by Vapotherm

7:00 am - 8:00 am
Breakfast Wednesday

8:00 am - 10:00 am
Legally Interviewing, Hiring, and Terminating
Daniel J. Sullivan, MD, JD, FACEP

10:00 am - 10:15 am
Break

10:15 am - 12:15 pm
Risk Management I & 2
Daniel J. Sullivan, MD, JD, FACEP

12:15 pm - 1:15 pm
Lunch

1:15 pm - 2:00 pm
Physician Contracts
Rebecca Parker, MD, FACEP

2:00 pm - 3:00 pm
Conducting Effective Meetings
Robert W. Strauss, MD, FACEP
Additional Handout

3:00 pm - 3:15 pm
Break

3:15 pm - 4:00 pm
Hospital Contracts
Rebecca Parker, MD, FACEP

4:00 pm - 5:00 pm
Keeping Your Contract: Preventing and Dealing with Problems – Panel
Daniel J. Sullivan, MD, JD, FACEP; Rebecca Parker, MD, FACEP; Robert W. Strauss, MD, FACEP

5:00 pm - 6:30 pm
Networking Reception
Beverly Ballroom Foyer

7:00 am - 8:00 am
Breakfast Thursday

8:00 am - 9:15 am
Billing and Coding
Michael A. Granovsky, MD, CPC, FACEP

9:15 am - 10:15 am
Negotiating Skills
Robert W. Strauss, MD, FACEP
Additional Handout

10:15 am - 10:30 am
Break

10:30 am - 11:45 am
Reimbursement Issues
Michael A. Granovsky, MD, CPC, FACEP

11:45 am - 12:45 pm
Lunch

12:45 pm - 1:45 pm
Containing Cost While Providing Prudent Care
Jay A. Kaplan, MD, FACEP

1:45 pm - 2:45 pm
Driving Hospital Quality
Jay A. Kaplan, MD, FACEP

2:45 pm - 3:00 pm
Break

3:00 pm - 4:00 pm
Diversity, Inclusion, Implicit Bias + Panel
Stanley Thompson, MD, FACEP (Virtual); Andrea Green, MD, FACEP; Bernie Lopez, MD, FACEP (Virtual)

4:00 pm - 5:00 pm
Patient Complaint Management
Robert W. Strauss, MD, FACEP
Additional Handout

5:00 pm - 6:30 pm
Networking Reception
Beverly Ballroom Foyer

7:00 am - 8:00 am
Breakfast Friday

8:00 am - 9:00 am
Staffing and Scheduling Methodologies I
Jody Crane, MD, MBA

9:00 am - 10:15 am
Staffing and Scheduling Methodologies II
Jody Crane, MD, MBA

10:15 am - 11:00 am
Addressing Burnout, Impairment and Achieving Work-Life Balance
Frank Lee, MD, FACEP (Virtual)