Phase II Schedule
PLEASE NOTE: This schedule is for example purposes and subject to change as the course nears.
April 20
12:00 pm - 1:00 pm | Lunch |
1:00 pm - 1:15 pm | Introduction - Tina Wu, MD, MBA |
1:15 pm - 1:45 pm | Culture and Leadership Development - Tracy G. Sanson, MD, FACEP |
1:45 pm - 2:15 pm | ED Strategies to Manage Psychiatric Patients - Karen Murrell, MD, MBA, FACEP |
2:15 pm - 2:45 pm | Crisis Communications - Tracy G. Sanson, MD, FACEP |
2:45 pm - 3:15 pm | Violence in the Medical Setting - Tracy G. Sanson, MD, FACEP |
3:15 pm - 3:30 pm | Break |
3:30 pm - 4:30 pm | Panel: Preventing Violence in the Workplace - Erin Muckey, MD (Moderator); Karen Murrell, MD, MBA, FACEP; Tracy G. Sanson, MD, FACEP; Tina Wu, MD, MBA |
4:30 pm - 5:00 pm | Project Brainstorm - Tina Wu, MD, MBA |
5:00 pm - 6:00 pm | Networking Reception |
6:00 pm | Complimentary ACEP Dinner |
April 21
7:00 am - 8:00 am | Breakfast |
8:00 am - 8:30 am | Improving Service Operations: Key Concepts and Strategies - Jody Crane, IV, MD, MBA |
8:30 am - 9:00 am | Split Flow - Ugo Ezenkwele, MD, FACEP |
9:00 am - 9:30 am | The Front End: Strategies to Improve Door-to-Provider Time - Jody Crane, IV, MD, MBA |
9:30 am - 9:45 am | Break |
9:45 am - 10:00 am | Fast and Furious: How to Encourage Safe and Efficient Practice - Tina Wu, MD, MBA |
10:00 am - 10:30 am | Creating a No Wait ED, Patient Intake - Matt Farrell, MD, FACEP |
10:30 am - 11:00 am | ED Operations - Being a Medical Director - Ugo Ezenkwele, MD, FACEP |
11:00 am - 11:30 am | Nursing Culture Challenges - Matt Farrell, MD, FACEP |
11:30 am - 12:00 pm | Crowd Control: Reducing Boarding in the ED - Karen Murrell, MD, MBA, FACEP |
12:00 pm - 1:00 pm | Lunch |
1:00 pm - 1:30 pm | Measuring Success: Performance Dashboards and Key Metrics/Analytics - Jody Crane, IV, MD, MBA |
1:30 pm - 3:00 pm |
Workshop 1: Implementing RME/PIT - Matt Farrell, MD, FACEP; Tina Wu, MD, MBA Workshop 2: Creating an ED Dashboard - Jody Crane, IV, MD, MBA, Workshop 3: Strategies for Reducing Crowding/Boarding - Ugo Ezenkwele, MD, FACEP; Karen Murrell, MD, MBA, FACEP |
3:00 pm - 3:15 pm | Break |
3:15 pm - 4:30 pm |
Workshop 1: Implementing RME/PIT (Part 2) - Matt Farrell, MD, FACEP; Tina Wu, MD, MBA Workshop 2: Creating an ED Dashboard (Part 2) - Jody Crane, IV, MD, MBA, Workshop 3: Strategies for Reducing Crowding/Boarding (Part 2) - Ugo Ezenkwele, MD, FACEP; Karen Murrell, MD, MBA, FACEP |
4:30 pm - 5:00 pm | Lessons Learned - Tina Wu, MD, MBA |
5:00 pm - 6:30 pm | Networking Reception |
April 22
7:00 am - 8:00 am | Breakfast |
8:00 am - 8:30 pm | Clinical Quality and Service Excellence - Jay A. Kaplan, MD, FACEP |
8:30 am - 9:00 am | Dealing With the Dysfunctional and Marginal Providers: Improving Performance - Randy L Pilgrim, MD, FACEP |
9:00 am - 9:30 am | Teams and Teamwork: Lessons for the ED from the NFL - Thom A. Mayer, MD, FACEP |
9:30 am - 9:45 am | Break |
9:45 am - 10:30 am | Minding the Gap: Straightforward Approaches That Create Excellent Results - Randy L Pilgrim, MD, FACEP |
10:30 am - 12:00 pm |
Workshop 1: Communicating the Costs of Burnout and the ROI of Clinician Well-Being to the C-Suite - Jay A. Kaplan, MD, FACEP Workshop 2: Effective Approaches to the Most Common Medical Director Quandaries - Randy L Pilgrim, MD, FACEP Workshop 3: Leadership Lessons - Thom A. Mayer, MD, FACEP |
12:00 pm - 1:00 pm | Lunch |
1:00 pm - 2:00 pm |
Workshop 1: Communicating the Costs of Burnout and the ROI of Clinician Well-Being to the C-Suite (Part 2) - Jay A. Kaplan, MD, FACEP Workshop 2: Effective Approaches to the Most Common Medical Director Quandaries (Part 2) - Randy L Pilgrim, MD, FACEP Workshop 3: Leadership Lessons (Part 2) - Thom A. Mayer, MD, FACEP |
2:00 pm - 2:45 pm | Metric Madness - How to Win - Tina Wu, MD, MBA |
2:45 pm - 3:00 pm | Break |
3:00 pm - 3:30 pm | Nurses are from Saturn, Physicians from Jupiter, Administrators from Mars - Jay A. Kaplan, MD, FACEP |
3:30 pm - 4:00 pm | Burnout - Thom A. Mayer, MD, FACEP |
4:00 pm - 5:00 pm | Shark Tank - Tina Wu, MD, MBA |
5:00 pm - 6:30 pm | Networking Reception |
April 23
7:00 am - 8:00 am | Breakfast |
8:00 am - 8:30 am | Successful Management of an Emergency Department Observation Unit - Christopher Caspers, MD, FACEP |
8:30 am - 9:15 am | Billing Primer - Michael Granovsky, MD, FACEP, CPC |
9:15 am - 9:30 am | Break |
9:30 am - 10:15 am | APPs in the ED Discussion - Frederick Wu, MHS, PA-C |
10:15 am - 11:00 am | Panel: More on APPs - Erin Muckey, MD (Moderator); Christopher Caspers, MD, FACEP; Michael Granovsky, MD, FACEP, CPC; Frederick Wu, MHS, PA-C |
11:00 am - 12:00 pm | New Speaker Contest - Tina Wu, MD, MBA |
12:00 pm - 1:00 pm | Lunch |
1:00 pm - 1:30 pm | Reimbursement - Looking to the Future - Michael Granovsky, MD, FACEP, CPC |
1:30 pm - 2:00 pm | Decreasing Variability - Brenna Farmer, MD |
2:00 pm - 3:15 pm |
Workshop 1: Implementation and Development of an ED Obs Unit - Christopher Caspers, MD, FACEP Workshop 2: Quality Improvement in the ED - Brenna Farmer, MD Workshop 3: Reimbursement In-depth - Michael Granovsky, MD, FACEP, CPC |
3:15 pm - 3:30 pm | Break |
3:30 pm - 4:45 pm |
Workshop 1: Implementation and Development of an ED Obs Unit (Part 2) - Christopher Caspers, MD, FACEP Workshop 2: Quality Improvement in the ED (Part 2) - Brenna Farmer, MD Workshop 3: Reimbursement In-depth (Part 2) - Michael Granovsky, MD, FACEP, CPC |
4:45 pm - 5:00 pm | New Speaker Contest Winner Announcement - Tina Wu, MD, MBA |
5:00 pm - 6:30 pm | Networking Reception |
April 24
7:00 am - 8:00 am | Breakfast |
8:00 am - 8:45 am | Performance and Process Improvement - Brenna Farmer, MD |
8:45 am - 9:30 am | Crucial Conversations: A Leader's Duty - Theresa Tavernero, RN, CEN, MBA |
9:30 am - 9:45 am | Break |
9:45 am - 10:30 am | DISC Profiling and Application for Leaders - Theresa Tavernero, RN, CEN, MBA |
10:30 am - 11:00 am | Teamwork and Collaboration - Brenna Farmer, MD |
11:00 am - 11:45 am | Applying Lessons Learned - Theresa Tavernero, RN, CEN, MBA; Tina Wu, MD, MBA |
11:45 am - 12:00 pm | Course Conclusion - Tina Wu, MD, MBA |
12:00 pm | Adjourn |
This course allowed me to recognize the training, skills and professionalism required by hospital administrators. A residency in emergency medicine gave me the necessary life saving skills for my profession, but this course adds management skills to practice the business of emergency medicine.