Phase II Schedule

PLEASE NOTE: This schedule is for example purposes and subject to change as the course nears.

April 30

12:00 pm - 1:00 pm Lunch
1:00 pm - 1:15 pm Introduction - Tracy G. Sanson, MD, FACEP
1:15 pm - 2:00 pm How to Lead and Inspire a Team - Thom A. Mayer, MD, FACEP
2:00 pm - 2:45 pm The Business Model for Patient Flow - Thom A. Mayer, MD, FACEP
2:45 pm - 3:00 pm Break
3:00 pm - 3:45 pm Patient Experience: Beyond the Ordinary - Thom A. Mayer, MD, FACEP
3:45 pm - 4:30 pm Nurses are from Saturn, Physicians from Jupiter, Administrators from Mars - Jay A. Kaplan, MD, FACEP
4:30 pm - 5:15 pm Clinical Quality & Service Excellence - Jay A. Kaplan, MD, FACEP
5:15 pm - 6:45 pm Networking Reception
6:45 pm Complimentary Dinner

May 1

7:00 am - 8:00 am Breakfast
8:00 am - 8:45 am Improving Service Operations: Key Concepts and Applications - Jody Crane, IV, MD, MBA
8:45 am - 9:30 am Creating a No Wait ED - Karen Murrell, MD, MBA, FACEP
9:30 am - 9:45 am Break
9:45 am - 10:15 am The Front End: Strategies to Improve Door-to-Provider Time - Jody Crane, IV, MD, MBA
10:15 am - 10:45 am Care Coordination and Transitional Care: Primer - Catherine Manley-Cullen, MS, RN
10:45 am - 11:15 am Reducing Practice Variation: Creating System-Wide Clinical Care Paths - Seth Podolsky, MD, FACEP
11:15 pm - 12:15 pm Lunch
12:15 pm - 1:45 pm Workshop 1: The Rules of Business Behavior - Gregory L. Henry, MD, FACEP
Workshop 2: ED Strategies to Manage Psychiatric Patients - Karen Murrell, MD, MBA, FACEP
Workshop 3: ED Violence Mitigation - Tracy G. Sanson, MD, FACEP
1:45 pm - 3:15 pm Workshop 1: Service Champions - Carrie de Moor, MD, FACEP
Workshop 2: Care Coordination and Transitional Care - Catherine Manley-Cullen, MS, RN
Workshop 3: Checklists Work! Improving STEMI Processes Across Your Health System - Seth Podolsky, MD, FACEP
3:15 pm - 3:30 pm Break
3:30 pm - 4:45 pm Workshop 1: An Intro to the Wild Wild West: Free Standing Eds - Carrie de Moor, MD, FACEP
Workshop 2: Risk Management - Gregory L. Henry, MD, FACEP
Workshop 3: Reducing Practice Variation - Seth Podolsky, MD, FACEP
4:45 pm - 6:15 pm Networking Reception

May 2

7:00 am - 8:00 am Breakfast
8:00 am - 8:45 pm Improving Service Operations:Strategies for Change - Jody Crane, IV, MD, MBA
8:45 am - 9:30 am Prudent Layperson in Triage and Beyond - Carrie de Moor, MD, FACEP
9:30 am - 9:45 am Break
9:45 am - 10:30 am Measuring Success: Performance Dashboards and Key Metrics/Analytics - Jody Crane, IV, MD, MBA
10:30 am - 11:00 am Crowd Control: Reducing Boarding in the ED - Karen Murrell, MD, MBA, FACEP
11:00 am - 11:30 am Resilience - Tracy G. Sanson, MD, FACEP
11:30 am - 12:30 pm Lunch
12:30 pm - 2:00 pm Workshop 1: ED Crowding Strategies - Karen Murrell, MD, MBA, FACEP
Workshop 2: Regional ED Integration: A Practical Guide For Leaders - Seth Podolsky, MD, FACEP
Workshop 3: Medical Staff Relations - Robert W. Strauss, Jr., MD, FACEP
2:00 pm - 3:30 pm Workshop 1: Flow - Jody Crane, IV, MD, MBA, Karen Murrell, MD, MBA, FACEP
Workshop 2: Sex, Drugs and Your Role: Provider Mistakes and How to Move Forward - Teresa S. Wu, MD, FACEP, Tina Wu, MD, MBA
3:30 pm - 3:45 pm Break
3:45 pm - 5:00 pm Workshop 1: Recruitment and Retention: Physicians - Frank Lee, MD, FACEP
Workshop 2: Crisis Communications - Tracy G. Sanson, MD, FACEP
Workshop 3: Administrative Challenges: Case-Based - Robert W. Strauss, Jr., MD, FACEP
5:00 pm - 6:30 pm Networking Reception - With Aerogen Roundtable
6:30 pm - 8:00 pm Complimentary Educational Dinner & Presentation - Aerogen

May 3

7:00 am - 8:00 am Breakfast
8:00 am - 8:30 am Generations at Work - Tracy G. Sanson, MD, FACEP
8:30 am - 9:00 am Complaint Management - Robert W. Strauss, Jr., MD, FACEP
9:00 am - 9:30 am Collaborative Leadership - Frank Lee, MD, FACEP
9:30 am - 9:45 am Break
9:45 am - 10:15 am EDIS: Getting the Most Out of Your Information System - Todd B. Taylor, MD, FACEP
10:15 am - 10:45 am EMTALA Primer - Todd B. Taylor, MD, FACEP
10:45 am - 11:15 am Billing Primer - Michael Granovsky, MD, FACEP, CPC
11:15 am - 12:15 pm Lunch
12:15 pm - 12:45 pm Dealing With the Dysfunctional and Marginal Providers: Improving Performance - Randy L Pilgrim, MD, FACEP
12:45 pm - 2:15 pm Workshop 1: Billing/Coding/Observation - Michael Granovsky, MD, FACEP, CPC
Workshop 2: The Low Hanging Fruit: Low/No Cost Operational and Quality Improvements - Teresa S. Wu, MD, FACEP, Tina Wu, MD, MBA
2:15 pm - 3:30 pm Workshop 1: Calculated Imbalance - Frank Lee, MD, FACEP
Workshop 2: Complaint Management Cases - Robert W. Strauss, Jr., MD, FACEP
Workshop 3: EMTALA Advanced Cases - Todd B. Taylor, MD, FACEP
3:30 pm - 3:45 pm Break
3:45 pm - 4:30 pm Workshop 1: Reimbursement - Michael Granovsky, MD, FACEP, CPC
Workshop 2: Medical Director Quandaries - Randy L Pilgrim, MD, FACEP
Workshop 3: Generations: In Depth Discussions - Tracy G. Sanson, MD, FACEP
4:30 pm - 5:45 pm Applying Lessons Learned - Robert W. Strauss, Jr., MD, FACEP, Theresa Tavernero, RN, CEN, MBA
5:45 pm - 7:00 pm Networking Reception

May 4

7:00 am - 8:00 am Breakfast
8:00 am - 9:30 am DISC Profiling and Application for Leaders - Theresa Tavernero, RN, CEN, MBA
9:30 am - 10:00 am A Quality Talk - Tina Wu, MD, MBA
10:00 am - 10:15 am Break
10:15 am - 11:15 am Crucial Conversations: A Leader's Duty - Theresa Tavernero, RN, CEN, MBA
11:15 am Adjourn
Learn Life Saving Skills

This course allowed me to recognize the training, skills and professionalism required by hospital administrators. A residency in emergency medicine gave me the necessary life saving skills for my profession, but this course adds management skills to practice the business of emergency medicine.