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Phase II Schedule
PLEASE NOTE: This schedule is for example purposes and subject to change as the course nears.
Day 1
| 12:00 pm - 1:00 pm | Lunch |
| 1:00 pm - 1:15 pm | Introduction - Tracy G. Sanson, MD, FACEP |
| 1:15 pm - 2:00 pm | How to Lead and Inspire a Team - Thom A. Mayer, MD, FACEP |
| 2:00 pm - 2:45 pm | The Business Model for Patient Flow - Thom A. Mayer, MD, FACEP |
| 2:45 pm - 3:00 pm | Break |
| 3:00 pm - 3:45 pm | Patient Experience: Beyond the Ordinary - Thom A. Mayer, MD, FACEP |
| 3:45 pm - 4:30 pm | Nurses are from Saturn, Physicians from Jupiter, Administrators from Mars - Jay A. Kaplan, MD, FACEP |
| 4:30 pm - 5:15 pm | Clinical Quality & Service Excellence - Jay A. Kaplan, MD, FACEP |
| 5:15 pm - 6:45 pm | Networking Reception |
| 6:45 pm | Complimentary Dinner |
Day 2
| 7:00 am - 8:00 am | Breakfast |
| 8:00 am - 8:45 am | Improving Service Operations: Key Concepts and Applications - Jody Crane, IV, MD, MBA |
| 8:45 am - 9:30 am | Creating a No Wait ED - Karen Murrell, MD, MBA, FACEP |
| 9:30 am - 9:45 am | Break |
| 9:45 am - 10:15 am | The Front End: Strategies to Improve Door-to-Provider Time - Jody Crane, IV, MD, MBA |
| 10:15 am - 10:45 am | Care Coordination and Transitional Care: Primer - Catherine Manley-Cullen, MS, RN |
| 10:45 am - 11:15 am | Reducing Practice Variation: Creating System-Wide Clinical Care Paths - Seth Podolsky, MD, FACEP |
| 11:15 pm - 12:15 pm | Lunch |
| 12:15 pm - 1:45 pm | Workshop 1: The Rules of Business Behavior - Gregory L. Henry, MD, FACEP Workshop 2: ED Strategies to Manage Psychiatric Patients - Karen Murrell, MD, MBA, FACEP Workshop 3: ED Violence Mitigation - Tracy G. Sanson, MD, FACEP |
| 1:45 pm - 3:15 pm | Workshop 1: Service Champions - Carrie de Moor, MD, FACEP Workshop 2: Care Coordination and Transitional Care - Catherine Manley-Cullen, MS, RN Workshop 3: Checklists Work! Improving STEMI Processes Across Your Health System - Seth Podolsky, MD, FACEP |
| 3:15 pm - 3:30 pm | Break |
| 3:30 pm - 4:45 pm | Workshop 1: An Intro to the Wild Wild West: Free Standing Eds - Carrie de Moor, MD, FACEP Workshop 2: Risk Management - Gregory L. Henry, MD, FACEP Workshop 3: Reducing Practice Variation - Seth Podolsky, MD, FACEP |
| 4:45 pm - 6:15 pm | Networking Reception |
Day 3
| 7:00 am - 8:00 am | Breakfast |
| 8:00 am - 8:45 pm | Improving Service Operations:Strategies for Change - Jody Crane, IV, MD, MBA |
| 8:45 am - 9:30 am | Prudent Layperson in Triage and Beyond - Carrie de Moor, MD, FACEP |
| 9:30 am - 9:45 am | Break |
| 9:45 am - 10:30 am | Measuring Success: Performance Dashboards and Key Metrics/Analytics - Jody Crane, IV, MD, MBA |
| 10:30 am - 11:00 am | Crowd Control: Reducing Boarding in the ED - Karen Murrell, MD, MBA, FACEP |
| 11:00 am - 11:30 am | Resilience - Tracy G. Sanson, MD, FACEP |
| 11:30 am - 12:30 pm | Lunch |
| 12:30 pm - 2:00 pm | Workshop 1: ED Crowding Strategies - Karen Murrell, MD, MBA, FACEP Workshop 2: Regional ED Integration: A Practical Guide For Leaders - Seth Podolsky, MD, FACEP Workshop 3: Medical Staff Relations - Robert W. Strauss, Jr., MD, FACEP |
| 2:00 pm - 3:30 pm | Workshop 1: Flow - Jody Crane, IV, MD, MBA, Karen Murrell, MD, MBA, FACEP Workshop 2: Sex, Drugs and Your Role: Provider Mistakes and How to Move Forward - Teresa S. Wu, MD, FACEP, Tina Wu, MD, MBA |
| 3:30 pm - 3:45 pm | Break |
| 3:45 pm - 5:00 pm | Workshop 1: Recruitment and Retention: Physicians - Frank Lee, MD, FACEP Workshop 2: Crisis Communications - Tracy G. Sanson, MD, FACEP Workshop 3: Administrative Challenges: Case-Based - Robert W. Strauss, Jr., MD, FACEP |
| 5:00 pm - 6:30 pm | Networking Reception - With Aerogen Roundtable |
| 6:30 pm - 8:00 pm | Complimentary Educational Dinner & Presentation - Aerogen |
Day 4
| 7:00 am - 8:00 am | Breakfast |
| 8:00 am - 8:30 am | Generations at Work - Tracy G. Sanson, MD, FACEP |
| 8:30 am - 9:00 am | Complaint Management - Robert W. Strauss, Jr., MD, FACEP |
| 9:00 am - 9:30 am | Collaborative Leadership - Frank Lee, MD, FACEP |
| 9:30 am - 9:45 am | Break |
| 9:45 am - 10:15 am | EDIS: Getting the Most Out of Your Information System - Todd B. Taylor, MD, FACEP |
| 10:15 am - 10:45 am | EMTALA Primer - Todd B. Taylor, MD, FACEP |
| 10:45 am - 11:15 am | Billing Primer - Michael Granovsky, MD, FACEP, CPC |
| 11:15 am - 12:15 pm | Lunch |
| 12:15 pm - 12:45 pm | Dealing With the Dysfunctional and Marginal Providers: Improving Performance - Randy L Pilgrim, MD, FACEP |
| 12:45 pm - 2:15 pm | Workshop 1: Billing/Coding/Observation - Michael Granovsky, MD, FACEP, CPC Workshop 2: The Low Hanging Fruit: Low/No Cost Operational and Quality Improvements - Teresa S. Wu, MD, FACEP, Tina Wu, MD, MBA |
| 2:15 pm - 3:30 pm | Workshop 1: Calculated Imbalance - Frank Lee, MD, FACEP Workshop 2: Complaint Management Cases - Robert W. Strauss, Jr., MD, FACEP Workshop 3: EMTALA Advanced Cases - Todd B. Taylor, MD, FACEP |
| 3:30 pm - 3:45 pm | Break |
| 3:45 pm - 4:30 pm | Workshop 1: Reimbursement - Michael Granovsky, MD, FACEP, CPC Workshop 2: Medical Director Quandaries - Randy L Pilgrim, MD, FACEP Workshop 3: Generations: In Depth Discussions - Tracy G. Sanson, MD, FACEP |
| 4:30 pm - 5:45 pm | Applying Lessons Learned - Robert W. Strauss, Jr., MD, FACEP, Theresa Tavernero, RN, CEN, MBA |
| 5:45 pm - 7:00 pm | Networking Reception |
Day 5
| 7:00 am - 8:00 am | Breakfast |
| 8:00 am - 9:30 am | DISC Profiling and Application for Leaders - Theresa Tavernero, RN, CEN, MBA |
| 9:30 am - 10:00 am | A Quality Talk - Tina Wu, MD, MBA |
| 10:00 am - 10:15 am | Break |
| 10:15 am - 11:15 am | Crucial Conversations: A Leader's Duty - Theresa Tavernero, RN, CEN, MBA |
| 11:15 am | Adjourn |
This course allowed me to recognize the training, skills and professionalism required by hospital administrators. A residency in emergency medicine gave me the necessary life saving skills for my profession, but this course adds management skills to practice the business of emergency medicine.
