Phase II Schedule

PLEASE NOTE: This schedule is for example purposes and subject to change as the course nears.

April 20

12:00 pm - 1:00 pm Lunch
1:00 pm - 1:15 pm Introduction - Tina Wu, MD, MBA
1:15 pm - 1:45 pm Culture and Leadership Development - Tracy G. Sanson, MD, FACEP
1:45 pm - 2:15 pm ED Strategies to Manage Psychiatric Patients - Karen Murrell, MD, MBA, FACEP
2:15 pm - 2:45 pm Crisis Communications - Tracy G. Sanson, MD, FACEP
2:45 pm - 3:15 pm Violence in the Medical Setting - Tracy G. Sanson, MD, FACEP
3:15 pm - 3:30 pm Break
3:30 pm - 4:30 pm Panel: Preventing Violence in the Workplace - Erin Muckey, MD (Moderator); Karen Murrell, MD, MBA, FACEP; Tracy G. Sanson, MD, FACEP; Tina Wu, MD, MBA
4:30 pm - 5:00 pm Project Brainstorm - Tina Wu, MD, MBA
5:00 pm - 6:00 pm Networking Reception
6:00 pm Complimentary ACEP Dinner

April 21

7:00 am - 8:00 am Breakfast
8:00 am - 8:30 am Improving Service Operations: Key Concepts and Strategies - Jody Crane, IV, MD, MBA
8:30 am - 9:00 am Split Flow - Ugo Ezenkwele, MD, FACEP
9:00 am - 9:30 am The Front End: Strategies to Improve Door-to-Provider Time - Jody Crane, IV, MD, MBA
9:30 am - 9:45 am Break
9:45 am - 10:00 am Fast and Furious: How to Encourage Safe and Efficient Practice  - Tina Wu, MD, MBA 
10:00 am - 10:30 am Creating a No Wait ED, Patient Intake - Matt Farrell, MD, FACEP 
10:30 am - 11:00 am ED Operations - Being a Medical Director - Ugo Ezenkwele, MD, FACEP
11:00 am - 11:30 am Nursing Culture Challenges - Matt Farrell, MD, FACEP
11:30 am - 12:00 pm Crowd Control: Reducing Boarding in the ED - Karen Murrell, MD, MBA, FACEP
12:00 pm - 1:00 pm Lunch
1:00 pm - 1:30 pm Measuring Success: Performance Dashboards and Key Metrics/Analytics - Jody Crane, IV, MD, MBA
1:30 pm - 3:00 pm

Workshop 1: Implementing RME/PIT - Matt Farrell, MD, FACEP; Tina Wu, MD, MBA

Workshop 2: Creating an ED Dashboard - Jody Crane, IV, MD, MBA,

Workshop 3: Strategies for Reducing Crowding/Boarding - Ugo Ezenkwele, MD, FACEP; Karen Murrell, MD, MBA, FACEP

3:00 pm - 3:15 pm Break
3:15 pm - 4:30 pm

Workshop 1: Implementing RME/PIT (Part 2) - Matt Farrell, MD, FACEP; Tina Wu, MD, MBA

Workshop 2: Creating an ED Dashboard (Part 2) - Jody Crane, IV, MD, MBA,

Workshop 3: Strategies for Reducing Crowding/Boarding (Part 2) - Ugo Ezenkwele, MD, FACEP; Karen Murrell, MD, MBA, FACEP

4:30 pm - 5:00 pm Lessons Learned  - Tina Wu, MD, MBA
5:00 pm - 6:30 pm Networking Reception

April 22

7:00 am - 8:00 am Breakfast
8:00 am - 8:30 pm Clinical Quality and Service Excellence - Jay A. Kaplan, MD, FACEP
8:30 am - 9:00 am Dealing With the Dysfunctional and Marginal Providers: Improving Performance - Randy L Pilgrim, MD, FACEP
9:00 am - 9:30 am Teams and Teamwork: Lessons for the ED from the NFL - Thom A. Mayer, MD, FACEP
9:30 am - 9:45 am Break
9:45 am - 10:30 am Minding the Gap: Straightforward Approaches That Create Excellent Results - Randy L Pilgrim, MD, FACEP
10:30 am - 12:00 pm

Workshop 1: Communicating the Costs of Burnout and the ROI of Clinician Well-Being to the C-Suite - Jay A. Kaplan, MD, FACEP

Workshop 2: Effective Approaches to the Most Common Medical Director Quandaries - Randy L Pilgrim, MD, FACEP

Workshop 3: Leadership Lessons - Thom A. Mayer, MD, FACEP

12:00 pm - 1:00 pm Lunch
1:00 pm - 2:00 pm

Workshop 1: Communicating the Costs of Burnout and the ROI of Clinician Well-Being to the C-Suite (Part 2) - Jay A. Kaplan, MD, FACEP

Workshop 2: Effective Approaches to the Most Common Medical Director Quandaries (Part 2) - Randy L Pilgrim, MD, FACEP

Workshop 3: Leadership Lessons (Part 2) - Thom A. Mayer, MD, FACEP

2:00 pm - 2:45 pm Metric Madness - How to Win - Tina Wu, MD, MBA
2:45 pm - 3:00 pm Break
3:00 pm - 3:30 pm Nurses are from Saturn, Physicians from Jupiter, Administrators from Mars - Jay A. Kaplan, MD, FACEP
3:30 pm - 4:00 pm Burnout - Thom A. Mayer, MD, FACEP
4:00 pm - 5:00 pm  Shark Tank - Tina Wu, MD, MBA
5:00 pm - 6:30 pm Networking Reception

April 23

7:00 am - 8:00 am Breakfast
8:00 am - 8:30 am Successful Management of an Emergency Department Observation Unit - Christopher Caspers, MD, FACEP
8:30 am - 9:15 am Billing Primer - Michael Granovsky, MD, FACEP, CPC
9:15 am - 9:30 am Break
9:30 am - 10:15 am APPs in the ED Discussion - Frederick Wu, MHS, PA-C
10:15 am - 11:00 am Panel: More on APPs - Erin Muckey, MD (Moderator); Christopher Caspers, MD, FACEP; Michael Granovsky, MD, FACEP, CPC; Frederick Wu, MHS, PA-C
11:00 am - 12:00 pm New Speaker Contest - Tina Wu, MD, MBA
12:00 pm - 1:00 pm Lunch
1:00 pm - 1:30 pm Reimbursement - Looking to the Future - Michael Granovsky, MD, FACEP, CPC
1:30 pm - 2:00 pm Decreasing Variability - Brenna Farmer, MD
2:00 pm - 3:15 pm

Workshop 1: Implementation and Development of an ED Obs Unit - Christopher Caspers, MD, FACEP

Workshop 2: Quality Improvement in the ED - Brenna Farmer, MD

Workshop 3: Reimbursement In-depth - Michael Granovsky, MD, FACEP, CPC

3:15 pm - 3:30 pm Break
3:30 pm - 4:45 pm

Workshop 1: Implementation and Development of an ED Obs Unit (Part 2) - Christopher Caspers, MD, FACEP

Workshop 2: Quality Improvement in the ED (Part 2) - Brenna Farmer, MD

Workshop 3: Reimbursement In-depth (Part 2) - Michael Granovsky, MD, FACEP, CPC

4:45 pm - 5:00 pm New Speaker Contest Winner Announcement - Tina Wu, MD, MBA
5:00 pm - 6:30 pm Networking Reception

April 24

7:00 am - 8:00 am Breakfast
8:00 am - 8:45 am Performance and Process Improvement - Brenna Farmer, MD
8:45 am - 9:30 am Crucial Conversations: A Leader's Duty - Theresa Tavernero, RN, CEN, MBA
9:30 am - 9:45 am Break
9:45 am - 10:30 am DISC Profiling and Application for Leaders - Theresa Tavernero, RN, CEN, MBA
10:30 am - 11:00 am Teamwork and Collaboration - Brenna Farmer, MD
11:00 am - 11:45 am Applying Lessons Learned - Theresa Tavernero, RN, CEN, MBA; Tina Wu, MD, MBA
11:45 am - 12:00 pm Course Conclusion - Tina Wu, MD, MBA
12:00 pm Adjourn
Learn Life Saving Skills

This course allowed me to recognize the training, skills and professionalism required by hospital administrators. A residency in emergency medicine gave me the necessary life saving skills for my profession, but this course adds management skills to practice the business of emergency medicine.