Phase II Schedule

PLEASE NOTE: This schedule is for example purposes and subject to change as the course nears.

Day 1

1:00 pm - 1:15 pm Introduction - Tracy G. Sanson, MD, FACEP
1:15 pm - 2:45 pm How to Lead and Inspire a Team - Thom A. Mayer, MD, FACEP
2:45 pm - 3:45 pm The Business Model for Patient Flow, Service and Safety - Thom A. Mayer, MD, FACEP
3:45 pm - 4:00 pm Break
4:00 pm - 5:30 pm Customer Satisfaction: Beyond the Ordinary - Thom A. Mayer, MD, FACEP  
5:30 pm - 6:30 pm Networking Reception
6:30 pm - 7:30 pm Complimentary Dinner

Day 2

8:00 am - 9:30 am Improving Service Operations: Driving From The Back of The Bus & Other Strategies For Change - Jody Crane, MD, MBA
9:30 am - 10:30 am The Front End: Strategies to Improve Door-to-Provider Time - Jody Crane, MD, MBA
10:30 am - 10:45 am Break
10:45 am - 11:45 am Getting the Most Out of Your ED Information System - Todd B. Taylor, MD, FACEP  
11:45 pm - 12:45 pm Lunch
12:45 pm - 2:15 pm EMTALA: Advanced Cases - Todd B. Taylor, MD, FACEP
2:15 pm - 3:15 pm Reimbursement - Michael Granovsky, MD, FACEP, CPC
3:15 pm - 3:30 pm Break
3:30 pm - 5:00 pm Breakout Session I: Billing/Coding/Observation - Michael Granovsky, MD, FACEP, CPC
Breakout Session II: Risk Management - Gregory L. Henry, MD, FACEP
Breakout Session III: Telemedicine: Where We Are, Where We're Going - Tracy G. Sanson, MD, FACEP  
5:00 pm - 6:30 pm Networking Reception

Day 3

8:00 am - 9:00 pm Performance Dashboards & Key Metrics Analytics - Jay A. Kaplan, MD, FACEP
9:00 am - 10:30 am Clinical Quality & Service Excellence - Jay A. Kaplan, MD, FACEP
10:30 am - 10:45 am Break
10:45 am - 12:15 pm Dealing With the Dysfunctional and Marginal Providers: Improving Performance - Michael A. Silverman, MD FACEP
12:15 pm - 1:15 pm Lunch
1:15 pm - 2:15 pm Nurses are from Saturn, Physicians from Jupiter, Administrators from Mars - Jay A. Kaplan, MD, FACEP
2:15 pm - 3:15 pm Work-Life Balance - Frank Lee, MD, FACEP 
3:15 pm - 3:30 pm Break
3:30 pm - 5:00 pm Breakout Session I:  Crisis Communications - Tracy G. Sanson, MD, FACEP
Breakout Session II: Solving the Unsolvable: Effective Approaches to the Most Common Medical Director Quandaries - Michael A. Silverman, MD FACEP
Breakout Session III: Hiring and Retention - Transforming the Workforce - Nancy Bonalumi, DNP, RN, CEN, FAEN; Frank Lee, MD, FACEP 
5:00 pm - 6:30 pm Networking Reception

Day 4

8:00 am - 9:30 am Medical Staff Relations - Robert W. Strauss, Jr., MD, FACEP 
9:30 am - 9:45 am Break
9:45 am - 11:15 am Influence Strategies: Rethinking How to Get Our Staff to Do What We Need Them to Do - Nancy Bonalumi, DNP, RN, CEN, FAEN
11:15 am - 12:15 pm Lunch
12:15 pm - 1:15 pm Care Coordination/Transitions - William Jaquis, MD, FACEP
1:15 pm - 2:15 pm Complaint Management: Deep Drive - Robert W. Strauss, Jr., MD, FACEP
2:15 pm - 2:30 pm Break
2:30 pm - 3:45 pm Advanced Practice Provider - William Jaquis, MD, FACEP
3:45 pm - 5:00 pm Administrative Challenges; Case Based - Robert W. Strauss, Jr., MD, FACEP
5:00 pm - 6:30 pm Networking Reception

Day 5

8:00 am - 9:30 am Generations at Work - Tracy G. Sanson, MD, FACEP
9:00 am - 10:30 am Applying Lessons Learned: Workshop - Tracy G. Sanson, MD, FACEP; Robert W. Strauss, Jr., MD, FACEP
10:30 am - 10:45 am Break
10:45 am - 11:45 am Applying Lessons Learned: Workshop (continued) - Tracy G. Sanson, MD, FACEP; Robert W. Strauss, Jr., MD, FACEP
11:45 am Adjourn
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For a confirmed schedule of events and faculty, please check back closer to the conference date.

learn Life Saving Skills
This course allowed me to recognize the training, skills and professionalism required by hospital administrators. A residency in emergency medicine gave me the necessary life saving skills for my profession, but this course adds management skills to practice the business of emergency medicine.