Phase II Schedule

PLEASE NOTE: This schedule is for example purposes and subject to change as the course nears.

Day 1

12:00 pm - 1:00 pm Lunch
1:00 pm - 1:15 pm Introduction - Tracy G. Sanson, MD, FACEP
1:15 pm - 2:00 pm Clinical Quality & Service Excellence - Jay A. Kaplan, MD, FACEP
2:00 pm - 2:30 pm Complaint Management - Robert W. Strauss, Jr., MD, FACEP 
2:30 pm - 3:15 pm Nurses are from Saturn, Physicians from Jupiter, Administrators from Mars - Jay A. Kaplan, MD, FACEP
3:15 pm - 3:30 pm Break
3:30 pm - 4:15 pm Is A Little Change Enough? Innovation, Imagination, and Inspiration - Jay A. Kaplan, MD, FACEP
4:15 pm - 5:00 pm Metrics Madness: How to Build a Winning Team - Tina Wu, MD, MBA
5:00 pm - 6:15 pm Networking Reception - With Vapotherm Roundtable
6:15 pm Complimentary Dinner

Day 2

7:00 am - 8:00 am Breakfast
8:00 am - 8:30 am Integrating Telemedicine into Your ED Practice, An Introduction - Viraj Sharad Lakdawala, MD
8:30 am - 9:00 am Collaborative Leadership - Frank Lee, MD, FACEP
9:00 am - 9:30 am Creating Your Dream Team - Monica Manabe, RN, BSN, MPA-HSA
9:30 am - 10:00 am Generations at Work - Tracy G. Sanson, MD, FACEP
10:00 am - 10:15 am Break
10:15 am - 10:45 am Successful Management of an Emergency Department Observation Unit - Christopher Caspers, MD, FACEP
10:45 am - 11:15 am Billing Primer - Michael Granovsky, MD, FACEP, CPC
11:15 am - 11:45 am APPs in the ED - Frederick Wu, MHS, PA-C
11:45 pm - 12:45 pm Lunch
12:45 pm - 2:00 pm

Workshop 1: Calculated Imbalance - Frank Lee, MD, FACEP 

Workshop 2: Measurements for Success and Who You Need to Convince to Fund Your Telemedicine Project - Viraj Sharad Lakdawala, MD

Workshop 3: Administrative Challenges: Case-Based - Robert W. Strauss, Jr., MD, FACEP

Workshop 4: Performance improvement in a 24-hour ED - Monica Manabe, RN, BSN, MPA-HSA

2:00 pm - 2:15 pm Break
2:15 pm - 3:30 pm

Workshop 1: Recruitment and Retention: Physicians - Frank Lee, MD, FACEP 

Workshop 2: Reimbursement - Michael Granovsky, MD, FACEP, CPC

Workshop 3: Complaint Management Cases - Robert W. Strauss, Jr., MD, FACEP

Workshop 4: Implementation and Development of an ED Obs Unit - Christopher Caspers, MD, FACEPTina Wu, MD, MBA

3:30 pm - 4:45 pm

Workshop 1: Billing/Coding/Observation - Michael Granovsky, MD, FACEP, CPC

Workshop 2: Medical Staff Relations - Robert W. Strauss, Jr., MD, FACEP

Workshop 3: Crisis Communications - Tracy G. Sanson, MD, FACEP

Workshop 4: Utilization and Supervision of APPs in the ED - Frederick Wu, MHS, PA-C

4:45 pm - 6:15 pm Networking Reception - With Portola Pharmaceuticals and Broselow Communications Roundtables
6:15 pm - 7:45 pm Portola Pharmaceuticals Complimentary Educational Dinner & Presentation

Day 3

7:00 am - 8:00 am Breakfast
8:00 am - 8:45 pm APPs in the ED Discussion - Christopher Caspers, MD, FACEP; Frederick Wu, MHS, PA-C
8:45 am - 9:30 am Crucial Conversations: A Leader's Duty - Theresa Tavernero, RN, CEN, MBA
9:30 am - 9:45 am Break
9:45 am - 10:30 am Addressing Unconscious Bias in Medicine - Uché Blackstock, MD
10:30 am - 11:15 am Measuring Success: Performance Dashboards and Key Metrics/Analytics - Jody Crane, IV, MD, MBA
11:15 am - 12:00 pm DISC Profiling and Application for Leaders - Theresa Tavernero, RN, CEN, MBA
12:00 pm - 1:00 pm Lunch
1:00 pm - 1:45 pm The Front End: Strategies to Improve Door-to-Provider Time - Jody Crane, IV, MD, MBA
1:45 pm - 3:00 pm

Workshop 1: Unconscious Bias: A Deeper Dive - Uché Blackstock, MD

Workshop 2: Community Paramedicine Program - Seth Podolsky, MD, FACEP

Workshop 3: The Low Hanging Fruit: Low/No Cost Operational and Quality Improvements - Tina Wu, MD, MBA

Workshop 4: ED Strategies to Manage Psychiatric Patients - Karen Murrell, MD, MBA, FACEP

3:00 pm - 3:15 pm Break
3:15 pm - 4:00 pm Reducing Practice Variation: Creating System-Wide Clinical Care Paths - Seth Podolsky, MD, FACEP
4:00 pm - 5:15 pm Applying Lessons Learned - Theresa Tavernero, RN, CEN, MBA; Tina Wu, MD, MBA
5:15 pm - 6:45 pm Networking Reception
6:45 pm - 8:15 pm Vapotherm Complimentary Educational Dinner & Presentation

Day 4

7:00 am - 8:00 am Breakfast
8:00 am - 8:30 am Crowd Control: Reducing Boarding in the ED - Karen Murrell, MD, MBA, FACEP
8:30 am - 9:15 am Improving Service Operations: Key Concepts and Applications - Jody Crane, IV, MD, MBA
9:15 am - 9:45 am AI and New Technologies in the ED - Karen Murrell, MD, MBA, FACEP
9:45 am - 10:00 am Break
10:00 am - 10:30 am Dealing With the Dysfunctional and Marginal Providers: Improving Performance - Randy L Pilgrim, MD, FACEP 
10:30 am - 11:00 am Creating a No Wait ED - Karen Murrell, MD, MBA, FACEP 
11:00 am - 11:30 am Using Data to Drive ED Performance - Jordan Swartz, MD
11:30 am - 12:00 pm EMTALA Primer - Todd B. Taylor, MD, FACEP
12:00 pm - 1:00 pm Lunch
1:00 pm - 2:15 pm

Workshop 1: Solving the Unsolvable: Effective Approaches to the Most Common Medical Director Quandaries - Randy L Pilgrim, MD, FACEP

Workshop 2: Reducing Practice Variation - Seth Podolsky, MD, FACEP

Workshop 3: EMTALA Advanced Cases - Todd B. Taylor, MD, FACEP

Workshop 4: The Rules of Business Behavior - Gregory L. Henry, MD, FACEP

2:15 pm - 3:30 pm

Workshop 1: Practical ED Documentation - Todd B. Taylor, MD, FACEP

Workshop 2: Flow - Jody Crane, IV, MD, MBA, Karen Murrell, MD, MBA, FACEP

Workshop 3: Approaching Problem Providers: A Case Study - Randy L Pilgrim, MD, FACEP

Workshop 2: Sex, Drugs and Your Role: Provider Mistakes and How to Move Forward - Tina Wu, MD, MBA

3:30 pm - 3:45 pm Break
3:45 pm - 5:00 pm

Workshop 1: The Complete Journey from EHR Data to Actionable Insights - Jordan Swartz, MD

Workshop 2: ED Crowding Strategies - Karen Murrell, MD, MBA, FACEP

Workshop 3: Risk Management - Gregory L. Henry, MD, FACEP

Workshop 4: Regional ED Integration: A Practical Guide for Leaders - Seth Podolsky, MD, FACEP

5:00 pm - 6:30 pm Networking Reception
6:30 pm - 8:00 pm Persistent Systems Complimentary Educational Dinner & Presentation

Day 5

7:00 am - 8:00 am Breakfast
8:00 am - 9:00 am Patient Experience: Beyond the Ordinary - Thom A. Mayer, MD, FACEP
9:00 am - 9:45 am Violence in the Medical Setting - Tracy G. Sanson, MD, FACEP
9:45 am - 10:00 am Break
10:00 am - 11:00 am Burnout in Emergency Departments: Diagnosis, Treatment and Prevention - Thom A. Mayer, MD, FACEP
11:00 am - 11:45 am And What Else? The Rest of the Story - Thom A. Mayer, MD, FACEP
11:15 am Adjourn
Learn Life Saving Skills

This course allowed me to recognize the training, skills and professionalism required by hospital administrators. A residency in emergency medicine gave me the necessary life saving skills for my profession, but this course adds management skills to practice the business of emergency medicine.