Phase I Schedule

Monday, November 13

7:00 am - 8:00 am	Breakfast
8:00 am - 8:15 am	Introduction - Robert W. Strauss, Jr., MD, FACEP
8:15 am - 9:45 am	The Role of the ED Medical Director: Developing Leadership and Communication Skills -Thom A. Mayer, MD, FACEP
9:45 am - 10:00 am	Break
10:00 am - 11:30 am	Implementing Effective Peer Review and Physician Profiling -Thom A. Mayer, MD, FACEP
11:30 am - 12:30 pm	Lunch
12:30 pm - 1:45 pm	Effective Conflict Management - Robert W. Strauss, Jr., MD, FACEP
1:45 pm - 2:45 pm	The Problem Physician - Tracy G. Sanson, MD, FACEP
2:45 pm - 3:00 pm	Break
3:00 pm - 4:15 pm	Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP
4:15 pm - 5:00 pm	Malpractice Litigation Stress: Doctor Beware - Gillian Schmitz, MD, FACEP
5:00 pm - 6:30 pm	Networking Reception
6:30 pm	Complimentary Dinner

Tuesday, November 14

7:00 am - 8:00 am	Breakfast
8:00 am - 9:00 am	Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP
9:00 am - 10:00 am	Productivity and Compensation: Measurement and Feedback - Kevin M. Klauer, DO, EJD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:15 am	New Physician Recruiting and Orientation - Kevin M. Klauer, DO, EJD, FACEP
11:15 am - 12:15 pm	Staffing and Scheduling Methodologies I -Jody Crane, MD, MBA
12:15 pm - 1:15 pm	Lunch
1:15 pm - 2:15 pm	Staffing and Scheduling Methodologies II -Jody Crane, MD, MBA
2:15 pm - 3:30 pm	Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP
3:30 pm - 3:45 pm	Break
3:45 pm - 5:00 pm	Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP
5:00 pm - 6:30 pm	Networking Reception

Wednesday, November 15

7:00 am - 8:00 am	Breakfast
8:00 am - 10:00 am	Legally Interviewing, Hiring and Terminating - Daniel J. Sullivan, MD, JD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:00 am	Bringing Up Young Leaders - Teresa S. Wu, MD, FACEP
11:00 am - 12:15 pm	Risk Management I - Daniel J. Sullivan, MD, JD, FACEP
12:15 pm - 1:15 pm	Lunch
1:15 pm - 2:45 pm	Risk Management II - Daniel J. Sullivan, MD, JD, FACEP
2:45 pm - 3:00 pm	Break
3:00 pm - 4:00 pm	Conducting Effective Meetings - Robert W. Strauss, Jr., MD, FACEP
4:00 pm - 5:00 pm	Keeping Your Contract: Preventing and Dealing with Problems - Robert W. Strauss, Jr., MD, FACEP (Moderator); Daniel J. Sullivan, MD, JD, FACEP; Teresa S. Wu, MD, FACEP
5:00 pm - 6:30 pm	Networking Reception

Thursday, November 16

7:00 am - 8:00 am	Breakfast
8:00 am - 9:00 am	Interactions that Create/Prevent Malpractice - Gregory L. Henry, MD, FACEP
9:00 am - 10:00 am	Physician Contracts - Gregory L. Henry, MD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:30 am	Patient Complaint Management - Robert W. Strauss, Jr., MD, FACEP
11:30 am - 12:30 pm	Hospital Contracts - Gregory L. Henry, MD, FACEP
12:30 pm - 1:30 pm	Lunch
1:30 pm - 2:30 pm	Driving Hospital Quality - Jay A. Kaplan, MD, FACEP
2:30 pm - 2:45 pm	Break
2:45 pm - 3:45 pm	Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP
3:45 pm - 4:45 pm	Preventing Errors in Emergency Medicine - Kirk B. Jensen, MD, MBA, FACEP
4:45 pm - 6:15 pm	Networking Reception

Wednesday, November 17

7:00 am - 8:00 am	Breakfast
8:00 am - 9:30 am	Engineering Patient Flow I: Theory, Metrics, and Application - Kirk B. Jensen, MD, MBA, FACEP
9:30 am - 9:45 am	Break
9:45 am - 11:30 am	Engineering Patient Flow II: Directing Change - Kirk B. Jensen, MD, MBA, FACEP
11:30 am	Adjourn

For a confirmed schedule of events and faculty, please check back closer to the conference date.

The Tools to Succeed

This really provided me with a lot of information to hopefully effect change at my hospital and ED. New to the job, I definitely feel I have the tools to succeed and make a difference in my ED. I really thought the conference was invaluable and think it will be useful for my partners to attend also even though they are not directors.