Phase I Schedule

PLEASE NOTE: These courses are for example purposes and subject to change as the course nears.

7:00 am - 8:00 am	Breakfast
8:00 am - 8:15 am	Introduction - Robert W. Strauss, Jr., MD, FACEP
8:15 am - 9:45 am	The Role of the ED Medical Director: Developing Leadership and Communication Skills - Thom A. Mayer, MD, FACEP
9:45 am - 10:00 am	Break
10:00 am - 11:30 am	Implementing Effective Peer Review and Physician Profiling - Thom A. Mayer, MD, FACEP
11:30 am - 12:30 pm	Lunch
12:30 pm - 1:30 pm	Staffing and Scheduling Methodologies I - Jody Crane, MD, MBA
1:30 pm - 2:30 pm	Staffing and Scheduling Methodologies II - Jody Crane, MD, MBA
2:30 pm - 2:45 pm	Break
2:45 pm - 4:00 pm	Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP
4:00 pm - 4:45 pm	Malpractice Litigation Stress: Doctor Beware
4:45 pm - 6:00 pm	Networking Reception
6:00 pm	Complimentary Dinner

7:00 am - 8:00 am	Breakfast
8:00 am - 9:15 am	Conflict Management Skills - Robert W. Strauss, Jr., MD, FACEP
9:15 am - 10:15 am	New Physician Recruiting and Orientation - Stewart R. Coffman, MD, FACEP
10:15 am - 10:30 am	Break
10:30 am - 11:15 am	Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence - Jaime Hope, MD, FACEP
11:15 am - 12:30 pm	Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP
12:30 pm - 1:30 pm	Lunch
1:30 pm - 3:00 pm	Difficult Clinicians - Addressing Conflict, Impairment, and Burnout and Creating Resilience and Engagement - Jaime Hope, MD, FACEP
3:00 pm - 3:15 pm	Break
3:15 pm - 4:15 pm	Interactions that Create / Prevent Malpractice - Kevin M. Klauer, DO, EJD, FACEP
4:15 pm - 5:15 pm	Physician Contracts – Key Clauses - Kevin M. Klauer, DO, EJD, FACEP
5:15 pm - 6:45 pm	Networking Reception

7:00 am - 8:00 am	Breakfast
8:00 am - 10:00 am	Legally Interviewing, Hiring and Terminating - Daniel J. Sullivan, MD, JD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:00 am	Bringing Up Young Leaders - Teresa S. Wu, MD, FACEP
11:00 am - 12:15 pm	Risk Management I - Daniel J. Sullivan, MD, JD, FACEP
12:15 pm - 1:15 pm	Lunch
1:15 pm - 2:30 pm	Risk Management II - Daniel J. Sullivan, MD, JD, FACEP
2:30 pm - 2:45 pm	Break
2:45 pm - 4:00 pm	Conducting High Impact Meetings - Robert W. Strauss, Jr., MD, FACEP
4:00 pm - 5:00 pm	Keeping Your Contract: Preventing and Dealing with Problems - Robert W. Strauss, Jr., MD, FACEP (Moderator); Daniel J. Sullivan, MD, JD, FACEP; Teresa S. Wu, MD, FACEP
5:00 pm - 6:30 pm	Networking Reception

7:00 am - 8:00 am	Breakfast
8:00 am - 9:00 am	Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP
9:00 am - 10:00 am	Driving Hospital Quality - Jay A. Kaplan, MD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:45 am	Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP
11:45 pm - 12:45 pm	Lunch
12:45 pm - 2:15 pm	Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP
2:15 pm - 2:30 pm	Break
2:30 pm - 3:45 pm	Preventing Errors in Emergency Medicine - Kirk B. Jensen, MD, MBA, FACEP
3:45 pm - 5:00 pm	Complaint and Compliment Management - Robert W. Strauss, Jr., MD, FACEP
5:00 pm - 6:30 pm	Networking Reception

7:00 am - 8:00 am	Breakfast
8:00 am - 9:30 am	Engineering Patient Flow I: Theory, Metrics, and Application - Kirk B. Jensen, MD, MBA, FACEP
9:30 am - 9:45 am	Break
9:45 am - 11:15 am	Engineering Patient Flow II: Directing Change - Kirk B. Jensen, MD, MBA, FACEP
11:15 am	Adjourn

Learn From Others

Well coordinated and facilitated. Great opportunity for Medical and Clinical Directors to attend together, and to discuss and learn from others.