Phase I Schedule

Monday, November 13

7:00 am - 8:00 am Breakfast
8:00 am - 8:15 am Introduction - Robert W. Strauss, Jr., MD, FACEP
8:15 am - 9:45 am The Role of the ED Medical Director: Developing Leadership and Communication Skills -Thom A. Mayer, MD, FACEP    
9:45 am - 10:00 am Break
10:00 am - 11:30 am Implementing Effective Peer Review and Physician Profiling -Thom A. Mayer, MD, FACEP
11:30 am - 12:30 pm Lunch
12:30 pm - 1:30 pm Staffing and Scheduling Methodologies I -Jody Crane, MD, MBA  
1:30 pm - 2:30 pm Staffing and Scheduling Methodologies II -Jody Crane, MD, MBA   
2:30 pm - 2:45 pm Break
2:45 pm - 4:00 pm Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP
4:00 pm - 4:45 pm Malpractice Litigation Stress: Doctor Beware - Gillian Schmitz, MD, FACEP
4:45 pm - 6:15 pm Networking Reception 
6:15 pm Complimentary Dinner

Tuesday, November 14

7:00 am - 8:00 am Breakfast
8:00 am - 9:00 am Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP    
9:00 am - 10:00 am Productivity and Compensation: Measurement and Feedback - Kevin M. Klauer, DO, EJD, FACEP
10:00 am - 10:15 am Break
10:15 am - 11:15 am New Physician Recruiting and Orientation - Kevin M. Klauer, DO, EJD, FACEP
11:15 am - 12:30 pm Effective Conflict Management - Robert W. Strauss, Jr., MD, FACEP
12:30 pm - 1:30 pm Lunch
1:30 pm - 2:30 pm The Problem Physician - Tracy G. Sanson, MD, FACEP
2:30 pm - 3:45 pm Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP
3:45 pm - 4:00 pm Break
4:00 pm - 5:15 pm Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP
5:15 pm - 6:45 pm Networking Reception 

Wednesday, November 15

7:00 am - 8:00 am Breakfast
8:00 am - 10:00 am Legally Interviewing, Hiring and Terminating - Daniel J. Sullivan, MD, JD, FACEP
10:00 am - 10:15 am Break
10:15 am - 11:00 am Bringing Up Young Leaders - Teresa S. Wu, MD, FACEP 
11:00 am - 12:15 pm Risk Management I - Daniel J. Sullivan, MD, JD, FACEP
12:15 pm - 1:15 pm Lunch
1:15 pm - 2:45 pm Risk Management II - Daniel J. Sullivan, MD, JD, FACEP
2:45 pm - 3:00 pm Break
3:00 pm - 4:00 pm Conducting Effective Meetings - Robert W. Strauss, Jr., MD, FACEP
4:00 pm - 5:00 pm Keeping Your Contract: Preventing and Dealing with Problems - Robert W. Strauss, Jr., MD, FACEP (Moderator)Daniel J. Sullivan, MD, JD, FACEP
5:00 pm - 6:30 pm Networking Reception

Thursday, November 16

7:00 am - 8:00 am Breakfast
8:00 am - 9:00 am Interactions that Create/Prevent Malpractice - Gregory L. Henry, MD, FACEP
9:00 am - 10:00 am Physician Contracts - Gregory L. Henry, MD, FACEP
10:00 am - 10:15 am Break
10:15 am - 11:30 am Patient Complaint Management - Robert W. Strauss, Jr., MD, FACEP  
11:30 am - 12:30 pm Hospital Contracts - Gregory L. Henry, MD, FACEP
12:30 pm - 1:30 pm Lunch
1:30 pm - 2:30 pm Driving Hospital Quality - Jay A. Kaplan, MD, FACEP
2:30 pm - 2:45 pm Break
2:45 pm - 3:45 pm Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP
3:45 pm - 4:45 pm Preventing Errors in Emergency Medicine - Kirk B. Jensen, MD, MBA, FACEP 
4:45 pm - 6:15 pm Networking Reception

Friday, November 17

7:00 am - 8:00 am Breakfast
8:00 am - 9:30 am Engineering Patient Flow I: Theory, Metrics, and Application - Kirk B. Jensen, MD, MBA, FACEP 
9:30 am - 9:45 am Break
9:45 am - 11:30 am Engineering Patient Flow II: Directing Change - Kirk B. Jensen, MD, MBA, FACEP 
11:30 am Adjourn
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For a confirmed schedule of events and faculty, please check back closer to the conference date.

The Tools to Succeed
This really provided me with a lot of information to hopefully effect change at my hospital and ED. New to the job, I definitely feel I have the tools to succeed and make a difference in my ED. I really thought the conference was invaluable and think it will be useful for my partners to attend also even though they are not directors.