Phase I Schedule

PLEASE NOTE: These courses are for example purposes and subject to change as the course nears.

7:00 am - 8:00 am	Breakfast
8:00 am - 8:15 am	Introduction - Robert W. Strauss, Jr., MD, FACEP
8:15 am - 9:30 am	Conflict Management Skills - Robert W. Strauss, Jr., MD, FACEP
9:30 am - 9:45 am	Break
9:45 am - 10:45 am	Difficult Clinicians - Addressing Conflict, Impairment, and Burnout and Creating Resilience and Engagement - Jaime Hope, MD, FACEP
10:45 am - 12:00 pm	Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP
12:00 pm - 1:00 pm	Lunch
1:00 pm - 2:00 pm	Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence - Jaime Hope, MD, FACEP
2:00 pm - 3:30 pm	Engineering Patient Flow I: Theory, Metrics, and Application - Kirk B. Jensen, MD, MBA, FACEP
3:30 pm - 3:45 pm	Break
3:45 pm - 5:15 pm	Engineering Patient Flow II: Directing Change - Kirk B. Jensen, MD, MBA, FACEP
5:15 pm - 6:30 pm	Networking Reception with Vapotherm Roundtable
6:30 pm	Complimentary Dinner

7:00 am - 8:00 am	Breakfast
8:00 am - 9:15 am	The Role of the ED Medical Director: Developing Leadership and Communication Skills - Thom A. Mayer, MD, FACEP
9:15 am - 9:30 am	Break
9:30 am - 11:00 am	Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP
11:00 am - 12:30 pm	Rewarding the Champions, Corralling the Stragglers - Thom A. Mayer, MD, FACEP
12:30 pm - 1:30 pm	Lunch
1:30 pm - 3:00 pm	Preventing Errors in Emergency Medicine - Kirk B. Jensen, MD, MBA, FACEP
3:00 pm - 3:15 pm	Break
3:15 pm - 4:15 pm	Driving Hospital Quality - Jay A. Kaplan, MD, FACEP
4:15 pm - 5:15 pm	Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP
5:15 pm - 7:00 pm	Networking Reception with Intrigma Roundtable
7:00 pm - 8:30 pm	Complimentary Dinner and Educational Presentation with Vapotherm

7:00 am - 8:00 am	Breakfast
8:00 am - 10:00 am	Legally Interviewing, Hiring and Terminating - Daniel J. Sullivan, MD, JD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:15 am	New Physician Recruiting and Orientation - Stewart R. Coffman, MD, FACEP
11:15 am - 12:15 pm	Risk Management I - Daniel J. Sullivan, MD, JD, FACEP
12:15 am - 1:15 pm	Lunch
1:15 pm - 2:45 pm	Risk Management II - Daniel J. Sullivan, MD, JD, FACEP
2:45 pm - 3:00 pm	Break
3:00 pm - 4:00 pm	Bringing Up Young Leaders - Teresa S. Wu, MD, FACEP
4:00 pm - 5:00 pm	Panel Discussion - Robert W. Strauss, Jr., MD, FACEP (Moderator); Daniel J. Sullivan, MD, JD, FACEP; Teresa S. Wu, MD, FACEP
5:00 pm - 6:30 pm	Networking Reception with Fisher & Paykel Healthcare Roundtable
6:30 pm - 8:00 pm	Complimentary Dinner and Educational Presentation with Fisher & Paykel Healthcare

7:00 am - 8:00 am	Breakfast
8:00 am - 9:00 am	Interactions that Create / Prevent Malpractice - Kevin M. Klauer, DO, EJD, FACEP
9:00 am - 10:00 am	Physician Contracts – Key Clauses - Kevin M. Klauer, DO, EJD, FACEP
10:00 am - 10:15 am	Break
10:15 am - 11:15 am	Provider Support, Step Up and Step In - Tracy Sanson, MD, FACEP
11:15 am - 12:15 pm	Conducting Effective Meetings - Robert W. Strauss, Jr., MD, FACEP
12:15 pm - 1:15 pm	Lunch
1:15 pm - 2:45 pm	Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP
2:45 pm - 3:00 pm	Break
3:00 pm - 4:15 pm	Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP
4:15 pm - 5:30 pm	Complaint and Compliment Management - Robert W. Strauss, Jr., MD, FACEP
5:30 pm - 7:00 pm	Networking Reception with Portola Pharmaceuticals Roundtable
7:00 pm - 8:30 pm	Complimentary Dinner and Educational Presentation with Portola Pharmaceuticals

7:00 am - 8:00 am	Breakfast
8:00 am - 9:30 am	Staffing and Scheduling Methodologies I - Jody Crane, MD, MBA
9:30 am - 9:45 am	Break
9:45 am - 11:15 am	Staffing and Scheduling Methodologies II - Jody Crane, MD, MBA
11:15 am	Adjourn

Learn From Others

Well coordinated and facilitated. Great opportunity for Medical and Clinical Directors to attend together, and to discuss and learn from others.