Dr. Mayer is Founder of BestPractices, Inc., the Medical Director for the NFL Players Association, a Medical Director for Studer Group, and Clinical Professor of Emergency Medicine at George Washington University and a Senior Lecturing Fellow at Duke University.
He is one of the most widely-sought speakers on healthcare patient experience, leadership and management, hardwiring flow, trauma and emergency care, pediatric emergency care, EMS/disaster medicine, and sports medicine. His work in each of these areas has resulted in changing the very fabric of patient care. He has published over 100 peer-reviewed articles, 100 book chapters, and has edited or written 20 textbooks, including Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients: 2nd Edition, Leadership for Smooth Patient Flow, Hardwiring Flow, The Patient Flow Advantage, and Strauss and Mayer’s Emergency Department Leadership.
Tom Peters, the internationally acclaimed leadership guru, has referred to his work as “gaspworthy.” Dr. Mayer was named the ACEP Outstanding Speaker of the Year in the second year the award was given and has twice been named ACEP’s “Over-the-Top” award winner. Leadership for Smooth Patient Flow won the ACHE’s James Hamilton Award for the best healthcare leadership book in 2008. In sports medicine, his work at the forefront of changing concussion diagnosis and management in the NFL has changed the way in which these athletes are diagnosed and treated. USA Today name him one of the “100 Most Important People in the NFL” in recognition of his influence. He is currently nominated for the Pro Football Hall of Fame in Canton, Ohio.
Dr. Mayer served as Chairman of the Department of Emergency Medicine at Inova Fairfax Hospital from 1989 to 2002, taking a community ED to one of the most renowned and innovative emergency departments in the nation, winning numerous awards, including the Robert Woods Johnson Urgent Matters grant and Innovation of the Year Runner-Up awards and awards from Press-Ganey, PRC, the American College of Emergency Physicians, the American Public Health Association, and the American College of Healthcare Executives. He has served on the Inova Health Care System Foundation Board since 2000. When asked about these awards, he simply says, “I have only one talent. I know how to hire people who are not only better than me, but much better than me. They won the awards, not me.”
On September 11, 2001 Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating medical assets at the site. The BestPractices physicians at Inova Fairfax Hospital were the first to successfully diagnose and treat inhalational anthrax victims during the fall 2001 anthrax crises, and Dr. Mayer has served on the Department of Defense on Defense Science Board Task Forces on Bioterrorism, Homeland Security and Consequences of Weapons of Mass Destruction.
Despite these accomplishments, he continues to push the envelope of innovation in emergency medicine, sports medicine, and indeed healthcare itself.