Jay A. Kaplan, MD, FACEP

Dr. Kaplan is a Past President of the American College of Emergency Physicians and national faculty for ACEP. He is Vice Chair of Emergency Services for Ochsner Health System in New Orleans and assistant to the CMO in the areas of physician engagement and the patient experience. He served as a Medical Director for Studer Group from 2001-2016. A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was named ACEP’s’ Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award. In 2011, he was awarded the Grace Humanitarian Award by the Thomas Jefferson University Hospital Department of Emergency Medicine, and in 2014 the University of Maryland, Department of Emergency Medicine honored him with an award for Outstanding Leadership in Emergency Medicine.

Dr. Kaplan served as medical director of the Studer Group from 2001-2016 and director of service & operational excellence for CEP America from 2003-2016. He was Chairman of the Department of Emergency Medicine (1985-2001) and a Medical Staff Officer including a 2-year stint as Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ. As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001). As an international speaker and facilitator, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, and he emphasizes the importance of teamwork.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.

Tools to Succeed

This really provided me with a lot of information to hopefully effect change at my hospital and ED. New to the job, I definitely feel I have the tools to succeed and make a difference in my ED. I really thought the conference was invaluable and think it will be useful for my partners to attend also even though they are not directors.